Litigated Credit Hire File Handler

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Litigated Credit Hire File Handler, Liverpool

Client: Davies

Location: Liverpool, United Kingdom

Job Category: Finance

EU work permit required: Yes

Job Reference: e1d281c89b19

Job Views: 5

Posted: 24.04.2025

Expiry Date: 08.06.2025

Job Description:

As a Litigated Credit Hire Specialist here at Keoghs, you'll be at the heart of a team dedicated to championing clients' interests in high-stakes credit hire cases.

This role offers an excellent opportunity to investigate Litigated Complex Credit Hire claims from a tactical and strategic point. The role of the File Handler is to carry out complex & technical investigations on claims submitted from specific opponents. These claims will be up to £25,000 in value.

This is a fantastic opportunity to become part of an incredible team and gain more experience in investigating credit hire claims with a view to successfully repudiating the claims.

Benefits:

• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Hybrid working – (Working only 1 day in the office)
• Simply Health Care Cash Plan
• Pension Contribution based 5% Employee / 3% Employer

Key Accountabilities

The role will involve dealing with a caseload of DA credit hire & injury files under the supervision of their Team Leader. Instructions are received at the point of litigation, so a full knowledge of handling RTA claims through to conclusion via a court hearing is necessary.

The main aspects of the role will involve:

• Review and analysis of files throughout the life of the case, and in accordance with the client guidelines
• Develop and maintain client relationships, always keeping the client at the heart of every decision
• Formulating an initial strategy for approval by Team Leader
• Legal research
• Undertaking telephone negotiations with third party Solicitors
• Liaising with the insured and insurers where necessary
• Ensuring ‘actions’ are carried out as per the task list within the Case Management System
• Accurately completing management information processes (MI)
• Ensuring all files are kept within ISO 9001 guidelines
• To ensure compliance with the SRA Standards & Regulations
• Adhere to the Keoghs Values
• Ability to work in a target-driven environment

The role will also involve an understanding of the court process, to include:

• Dealing with disclosure and exchange of evidence

Working Hours

35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch.

Experience, Skills and Qualifications

• Experience of litigation and handling Credit Hire files with evidence of managing own case load
• Education - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable
• Ability to use own initiative
• Ability to plan and prioritise workloads
• Excellent listening and verbal communication skills
• Good telephone negotiation skills
• Ability to follow work processes and keep to Strategy
• Ability to recognise when sensitivity and tact are required
• Ability to make decisions
• Ability to remain calm under pressure
• Good IT skills including Word, Outlook, and experience of a Case Management System preferred
• Adhere to the Keoghs Values
• Experience of handling PI claims

Values

Our culture is focused on making Keoghs sustainable and successful for our people and clients, with our five values at the heart of everything we do:

• We are connected
• We are Dynamic
• We are Innovative
• We succeed together

We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses. We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.

Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years, Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.