Liquor Store Associate

Southeastern Grocers; East Hampshire; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Liquor Store Associate to enhance customer loyalty through exceptional service and compliance. In this role, you will greet and assist customers, ensuring a friendly atmosphere while adhering to age verification laws. Your responsibilities will include stocking products, operating equipment, and maintaining a clean work environment. If you thrive in a fast-paced retail setting and are passionate about customer service, this opportunity is perfect for you. Join a team that values inclusivity and integrity, and make a positive impact in your community.

Qualifications

• Must be at least 21 years of age and have TIPS Training.
• 0 - 3 years of relevant experience required.

Responsibilities

• Ensure compliance by checking IDs and preventing sales to underage customers.
• Provide excellent customer service and assist with product suggestions.

Skills

Customer service skills

Basic computer skills

Ability to follow instructions

TIPS Training

Education

High School / GED

Job description

Overview

Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.

Job Title: Liquor Store Associate

Job Purpose:

This role is responsible for increasing customer confidence and loyalty by providing courteous and prompt service, consistent operating conditions, and a friendly atmosphere.

Essential Responsibilities:

1. Compliance (50%)
   • Observes customers and checks identification for age verification, identifying customers who should not be served additional alcohol and monitoring customers to assist in the prevention of open containers leaving the store.
   • Deny sale of alcohol or tobacco to underage or intoxicated customers.
2. Customer Excellence (25%)
   • Provides continuous attention to customers' needs.
   • Greets, assists, and thanks customers in a prompt, courteous, and friendly manner.
   • Offers product suggestions to customers when appropriate.
3. Operational Excellence (25%)
   • Stocks and rotates department products to ensure freshness and date control.
   • Restocks and uses supply items efficiently to eliminate waste and to maintain the lowest supply cost.
   • Operates department equipment and tools; operates cashiering equipment accurately and efficiently recognizing all forms of tender and providing the correct change when appropriate.
   • Keeps work area clean, orderly and free from safety hazards; reports faulty equipment and hazards to management.

Disclaimer: Performs other job-related duties as assigned.

Qualifications:

Required Education: High School / GED

Preferred Education: High School / GED Diploma

Language Requirements: English (Preferred: English and Spanish)

Relevant Experience: 0 - 3 years minimum (No Supervisory Experience)

Knowledge, Skills & Abilities Required:

• Must be at least 21 years of age.
• TIPS Training required prior to position start date.
• Ability to read, write, speak, and understand English, and proficiently follow instructions.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of a pre-employment drug test and background check.
• Compliance with all company policies and procedures.
• High standard of integrity and reliability.
• Basic computer skills required to participate in online training.
• Customer service skills.
• Ability to work in a fast-paced and busy environment.

Environmental Factors:

Retail - General Heavy: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 30 ft. Working Conditions: While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins.

Travel Percent & Overnight: None

Shift(s):

Addendum:

Required Certifications & Trainings:

Cicerone Certification; Alcohol Compliance Training; Tapping and Configuring Kegs; Perfect Pour Essentials; Beer Science & Styles; Wine & Spirits Training; Cigar/Humidor training; Sampling station- wine dispenser; DSD/Receiving- Fintech, Reclaim; FIM (Fresh Item Management); Cashier training; Cash Office training; Service Desk- Lottery; Grocery- stocking, rotation, ordering, merchandising; Pricing- Tags, Signs, Ad change; and MOD training- open and close store.