Linux Desktop Support Associate

TN United Kingdom; London; Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an entry-level Linux Desktop Support Associate who is passionate about technology and customer success. This role offers the chance to work remotely while providing outstanding technical support to employees and customers. You'll own and manage cases, ensuring timely resolutions and customer satisfaction. With opportunities for personal learning and development, this role is perfect for someone eager to grow in a supportive environment. If you're ready to make a difference and evolve as a professional, this position is for you.

Benefits

Fully remote working environment

Personal learning and development budget

Annual compensation review

Recognition rewards

Annual holiday leave

Employee Assistance Program

Opportunities to travel for meetings

Travel upgrades for company events

Qualifications

• Experience in a Linux environment through studies or work.
• Ability to learn quickly and handle pressure.

Responsibilities

• Provide technical support for employees and customers.
• Act as an internal customer advocate and ensure satisfaction.

Skills

Linux

Customer Support

Communication Skills

Problem Solving

Adaptability

Education

Bachelor's Degree in Computer Science

Equivalent Degree in Technical Field

Tools

Ubuntu

Google Applications

Job description

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This is an opportunity for an entry-level technologist with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers and Canonical staff. If you have a passion for technology and an eagerness to learn, then you will enjoy working with some of the best people in the industry at Canonical.

The role of a Linux Desktop Support Associate at Canonical

You will be accountable for delivering an outstanding technical support experience to our employees and customers. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers.

Your day-to-day job is to provide technical expertise, be an excellent communicator, and a service-oriented professional. Every day, you will make judgment calls to prioritize customer issues and maximize your effectiveness. You will also need to set aside time to learn about our new products and technologies and evolve as a professional. You will participate in various training sessions, team gatherings, and company events.

Location

This role will be based remotely in EMEA and the Americas regions.

What your day will look like

Your daily duties will include:

1. Work from your remote home office and provide technical support for employees.
2. Provide technical onboarding support for new employees.
3. Support during international events.
4. Be available to take ownership of new cases via telephone, email, and web.
5. Act as an internal customer advocate, keeping them updated in a timely manner.
6. Handle support requests as per SLA and ensure customer satisfaction.
7. Contribute findings to a knowledge base.
8. Draft and distribute technical notices.
9. Prioritize work to accomplish important tasks.
10. Continue learning about our products and services.
11. Maintain communication with the team, locally and remotely.
12. Identify opportunities to improve service.

What we are looking for in you

• Bachelor's or equivalent degree in a technical field (e.g., Computer Science, MIS, Electrical Engineering).
• Experience in a Linux environment through studies or work.
• Knowledge of Linux, including installation, troubleshooting, and basic configuration.
• Basic desktop Linux usage and troubleshooting skills.
• Experience with Ubuntu Linux installations and recovery.
• Understanding of Gmail, Google Calendar, Google Applications, and SSO.
• Ability to learn quickly, adapt, and handle pressure.
• English communication skills, both written and verbal.
• Willingness to travel up to 4 times a year for internal events.

Additional skills that you might also bring

• Customer support experience is a plus.

What we offer you

Your base pay depends on location, experience, knowledge, and skills. Additional benefits may include bonuses and incentives based on performance.

• Fully remote working environment.
• Personal learning and development budget of $2,000 per annum.
• Annual compensation review.
• Recognition rewards.
• Annual holiday leave.
• Employee Assistance Program.
• Opportunities to travel for meetings and events.
• Travel upgrades for company events.