Linux Desktop & Devices Support Engineer

Canonical; London; Remote; GBP 100,000 - 125,000; Full time

Job summary

A leading open-source software provider is seeking a Linux Desktop & Devices Support Engineer passionate about Linux and customer success. This remote role involves providing exceptional technical support, troubleshooting, and maintaining customer satisfaction. The ideal candidate should have a solid technical background, customer support experience, and a willingness to learn and adapt in a fast-paced environment.

Benefits

USD 2,000 annual learning and development budget

Distributed work environment

Recognition rewards

Maternity and paternity leave

Employee Assistance Programme

Qualifications

• Proven track record of exceeding expectations.
• Ability to analyze stack traces and logs appropriately.
• Willingness to travel internationally twice a year.

Responsibilities

• Investigate customer-reported issues.
• Resolve complex problems related to products.
• Own support cases to ensure high customer satisfaction.

Skills

Excellent written and spoken English

Linux troubleshooting and log analysis

Customer support experience

Basic programming skills

Education

Degree in a technical field or equivalent experience

Job description

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Linux Desktop & Devices Support Engineer, London

Client: Canonical

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 957e2c2f0261

Job Views: 9

Posted: 12.08.2025

Expiry Date: 26.09.2025

Job Description:

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers, and industry leaders across sectors. The company is pioneer of global distributed collaboration, with teams in over 75 countries, meeting in person a few times a year in various locations worldwide.

The company is founder-led, profitable, and growing.

This role offers an opportunity for a Linux Engineer/Administrator passionate about Linux and Customer Success to build a career supporting customers using Ubuntu and open source products. If you are enthusiastic about technology and eager to learn, you will enjoy working with some of the industry’s best at Canonical.

You will be responsible for providing outstanding technical support across the full Desktop and Server stack, managing cases from problem identification to resolution, and collaborating with colleagues or involving senior engineers when necessary.

Your daily responsibilities include providing technical expertise, communicating effectively, prioritizing customer issues, and continuously learning about new products and technologies. You will participate in training, team meetings, and company events.

Location: This is a globally remote role unless specified otherwise.

The role entails:

• Investigating customer-reported issues through research and escalation
• Resolving complex problems related to Canonical’s products
• Owning support cases to ensure high customer satisfaction according to SLAs
• Engaging with customers via phone, ticketing, and remote sessions
• Creating and maintaining knowledge base articles
• Understanding Ubuntu development to set accurate customer expectations on timelines

What are we looking for in you:

• Excellent written and spoken English and presentation skills
• Strong academic background from high school and university
• Degree in a technical field or equivalent experience
• Proven track record of exceeding expectations
• Experience with Linux troubleshooting, log analysis, and configuration editing
• Experience integrating Linux with other environments (authentication, network file systems, etc.)
• Ability to analyze stack traces and logs, and escalate issues appropriately
• Quick learner, adaptable, and able to handle customer-facing pressure
• Basic programming skills in any language
• Willingness to travel internationally twice a year for up to two weeks
• Extensive customer support experience with a focus on customer needs and professional communication

What we offer colleagues:

We consider location, experience, and performance in compensation decisions, revisiting annually. Benefits include base pay, performance bonuses, and various perks reflecting our values, tailored to local needs:

• Distributed work environment with biannual in-person team sprints
• USD 2,000 annual learning and development budget
• Annual compensation review
• Recognition rewards
• Holiday leave, maternity, and paternity leave
• Employee Assistance Programme
• Opportunities for travel and meeting colleagues in new locations
• Travel upgrades for company events