Linguist Relationship Coordinator

EntreHub - a Sustain Group Inititiative; West Midlands Combined Authority; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the UK's interpretation and translation sector seeks a Linguist Relationship Coordinator. This role involves enhancing linguist services through support and coordination, ensuring high quality and fostering strong relationships. The ideal candidate will leverage excellent interpersonal skills and a detail-oriented approach to achieve KPIs while enjoying a variety of employee benefits, including development opportunities and flexible working patterns.

Benefits

Holiday allowance: 24 days + bank holidays + birthday off

Loyalty reward: extra paid holiday for every two years of service

Structured onboarding, training, and development

Employee recognition programs

Health benefits, gym memberships, cinema tickets

Career growth opportunities

Cycle to Work Scheme

Pension scheme

Paid sick leave

Social events and team engagement

Qualifications

• Excellent interpersonal skills to build relationships.
• Ability to manage multiple priorities and adapt as needed.
• Detail-oriented with strong organizational capabilities.

Responsibilities

• Follow up with newly onboarded linguists for integration.
• Monitor performance and collaborate to improve service issues.
• Manage recruitment process for linguists, ensuring compliance.

Skills

Interpersonal skills

Relationship-building

Multitasking

Organizational skills

Negotiation skills

Adaptability

Self-motivation

Team player

Job description

About The Role

We are seeking a Linguist Relationship Coordinator to support our Quality Assurance team in ensuring our network of linguists provides outstanding customer service.

This role involves facilitating effective communication, ensuring high service quality, resolving issues, and building strong relationships with linguists to enhance satisfaction and retention.

Responsibilities and Duties

1. Follow up with newly onboarded linguists to ensure system integration and familiarity with guidelines, providing support as needed.
2. Monitor performance and collaborate with feedback teams to address incidents or service issues, helping linguists improve.
3. Re-engage inactive linguists or archive those no longer available.
4. Gather feedback, address challenges, and foster trust and engagement with linguists.
5. Assist in planning and coordinating linguist roadshows and development sessions.
6. Document actions and communicate relevant information to teams.
7. Manage end-to-end recruitment of linguists, including vetting and maintaining audit trails.
8. Ensure compliance, consistency, and accuracy in processes.
9. Maintain high standards of candidate service, compliance, and productivity.
10. Meet KPIs and targets regularly.
11. Collaborate with the bookings team to source and onboard resources.

Skills and Attributes Required

• Excellent interpersonal and relationship-building skills
• Ability to multitask and manage priorities
• Attention to detail and organizational skills
• Self-motivated and independent work ethic
• Negotiation skills
• Adaptability and flexibility
• Ability to work efficiently with minimal supervision
• Team player with initiative to meet deadlines

Benefits

• Holiday allowance: 24 days + bank holidays + birthday off
• Loyalty reward: extra paid holiday for every two years of service
• Structured onboarding, training, and development
• Employee recognition programs
• Health benefits, gym memberships, cinema tickets
• Career growth opportunities
• Cycle to Work Scheme
• Pension scheme
• Paid sick leave
• Social events and team engagement

Diversity, Inclusion, and Wellbeing

We value diversity and provide equal opportunities. Our flexible working patterns support work/life balance. We encourage candidates seeking flexibility to apply.

Additional Information

Pre-employment checks will be conducted, including eligibility, qualifications, criminal records, financial stability, and references, depending on the role.

About Us

Word360 is the UK's largest interpreting and translation company, working with clients nationwide.