Linen Porters

Malmaison Hotels; Cambridge; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Staff room rates from £65/night

Friends and family rate 50% off

35% dining discount

Fully funded apprenticeships

Career development programmes

High street discounts

Cycle to work scheme

Healthcare plans from £5/month

Referral bonuses up to £1500

Uniform provided

Wellness & national campaign days

Pay as you earn with Stream

Complimentary stays on anniversaries

Brain Charity sponsorship

Employee Assistance Programme

Sustainability initiatives

Job summary

Malmaison Hotels is seeking Linen Porters in Cambridge to ensure linen delivery and room presentation meet high standards. You will work as part of a team to prepare rooms on time and assist room attendants in styling spaces with care and attention to detail.

Guest interactions are a key part of the role, demanding a warm, friendly approach. Benefits include heavily discounted staff rates, family room rates, dining discounts, fully funded apprenticeships, and ongoing career development

Qualifications

• Role involves assisting with linen delivery and room styling with care and attention to detail.
• Must work well in a team to ensure rooms are ready on time.
• Friendly, guest-focused approach and a positive attitude are essential.

Responsibilities

• Take responsibility for delivering and collecting linen to/from rooms efficiently.
• Support room attendants to style rooms to Malmaison standards.
• Interact with guests with a smile and personality while maintaining service quality.

Skills

Attention to detail

Teamwork

Hospitality mindset

Guest service

Tools

Cleanliness standards

Job description

You're our first Port(er) of call… Taking responsibility for ensuring that the linen is delivered to and collected from the rooms quickly and efficiently, our Linen Porters will be required to assist the room attendants to style the rooms with an eye for detail and a passion for cleaning. You will be expected to work in a team to ensure the rooms are ready on time, styled to our standards. You will
have just as much interaction with our guests as any other team member - so must be passionate about hospitality and delivering amazing service to our guests with a smile and personality. In addition to competitive rates of pay we offer:

• Heavily discounted Staff Room Rates at Malmaison & Hotel du Vin with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship
• programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more
• Cycle to work scheme - save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral schemes that pay up to £1500 (just for getting your mates jobs!)
• A decent uniform that doesn't make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like - Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
• We work with
• Stream giving instant access to your pay as it's earnt. Stream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you're already earned, learn easy tips to manage your money better and save direct from your salary
• We also offer
• complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
• We are a proud sponsor of
• The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme
• - free, confidential advice available 24/7 to you and your family Our Sustainability Goals:
• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace