Linen Porter Supervisor

TN United Kingdom; Scotland; On-site; GBP 22,000 - 28,000; Full time

Job summary

An exciting opportunity awaits at a vibrant W Hotel in Edinburgh, where you can thrive as a Linen Porter Supervisor. This role is integral to maintaining the hotel's cleanliness and guest satisfaction, ensuring that every detail is attended to. You'll lead a passionate team, fostering a culture of excellence while enjoying world-class training and development opportunities. With a focus on luxury and hospitality, this position offers a unique chance to be part of a dynamic environment that values creativity and innovation. Join us to redefine the hospitality experience and make a lasting impact!

Benefits

World class training and development

Unlimited career opportunities

Wellness and mental health programmes

Discounted accommodation

Special discounts for friends and family

Curated discounts in thousands of shops

Qualifications

• Detail-oriented with strong organizational and multi-tasking skills.
• Previous experience in luxury/lifestyle hotels is preferred.

Responsibilities

• Supervise daily operations of the Style (Housekeeping) department.
• Train Room Attendants and ensure compliance with Health and Safety protocols.
• Communicate between departments to resolve guest issues.

Skills

Organizational Skills

Multi-tasking Skills

Communication Skills

Guest Interaction

Hospitality Passion

Job description

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W Edinburgh is hiring a Linen Porter Supervisor to join the team!

We invite you to play an integral part in bringing to life this unique brand in Edinburgh!

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels’ work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

ABOUT THE BRAND

Ignite Curiosity, Expand Worlds. W Hotels are a place to experience life. We’re here to open doors and open minds. With us, there’s always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever.

ABOUT THE ROLE

Reporting to the Director of Style (Executive Housekeeper), as Linen Porter Supervisor you will play a key role in ensuring cleanliness throughout the hotel, including guest rooms, public spaces and back of house areas.

Joining the team means you will be instrumental to the success of the hotel’s operation and beyond. We are looking for someone who is detail-oriented, a people-person and passionate!

As Linen Porter Supervisor, key aspects of your role will include:

• Sorting, counting, recording and checking in and out of all linen.
• Inspecting the cleaning and maintaining storage, corridors and public areas.
• Delegating and prioritizing tasks such as stocking linen trolleys, cupboards and guest service items.
• Ensure compliance with all Health and Safety protocols.
• Providing guests with requested service and handling any special requests.
• Be a role model within the department, assisting the team to perform their role when required.
• Reporting any maintenance issues.
• Take ownership of guest issues and see them through to resolution.
• Train Room Attendants, Public Area and Porters to become experts in their role.
• Supervise the daily operation of the Style (Housekeeping) department.
• Communicate and coordinate between Style, Welcome Office (Front Office) and Engineering to ensure any guest or maintenance issues are logged and resolved.
• Develop teamwork throughout your team as it grows.
• Be a W brand ambassador, ensuring the brand’s voice is present in your interactions with guests and talent.
• Ensure grooming standards are met with clean uniform and neat personal appearance.

Our ideal Linen Porter Supervisor is someone who has:

• Strong organization and multi-tasking skills.
• Confidence interacting with guests.
• Good communication skills – both written and verbal English.
• Previous experience working in five star, luxury/lifestyle hotels.
• A positive mindset.
• A genuine passion for working in hospitality.

In return for your hard work, we give you:

• World class training and development, including leadership development.
• Unlimited career opportunities (internationally and locally).
• Wellness and mental health programmes.
• Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
• Discounts for your friends and family.
• Specially curated discounts in thousands of shops.

ABOUT THE PROPERTY

W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a façade featuring a winding steel ribbon – reflecting the city’s festival spirit – this 12-storey structure is the centrepiece of Nuveen Real Estate’s Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments.

This W hotel aims to help redefine the city’s hospitality landscape. Accordingly, it fuses the brand’s signature amenities with modern design and W Happenings, highlighting what’s new in design, fashion, music and culture.

The new W hotel accommodates guests across 244 stylish guestrooms, including 45 suites. While staying here, guests benefit from the brand’s signature Whatever / Whenever service philosophy.

A real highlight of this property is its rooftop bar and outdoor terraces, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space.

If this sounds like the perfect place for you, apply to be a Linen Porter with us today!

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.