Linen Porter / Room Attendant

The Hoxton; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in the hospitality sector is looking for a Housekeeper to join their team in London. This role involves cleaning and maintaining guest rooms and public areas to meet brand standards. The ideal candidate will demonstrate strong communication skills, attention to detail, and a proactive attitude while contributing to a positive guest experience. Enjoy competitive pay, comprehensive benefits, and opportunities for growth within a supportive global family of brands.

Benefits

Competitive salary

Up to 28 days holidays

Health cash plan

Mental health support hotline

Retail and hospitality perks

Free night at The Hoxton

Shift meals provided

Employee discounts

Training and development opportunities

Extra volunteering time off

Team social events

Enhanced family leave

Diversity and inclusion events

Qualifications

• Effective communication skills to ensure smooth teamwork.
• Ability to build relationships with colleagues and customers.
• Detail-oriented to maintain high standards for guest rooms.

Responsibilities

• Responsible for cleaning and servicing guest rooms and public areas.
• Report maintenance defects and adhere to health and safety standards.
• Assist with tasks supporting the housekeeping team as required.

Skills

Communication skills

Attention to detail

Relationship building

Job description

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• To be responsible for the cleaning and servicing of guest rooms, ensuring that these are always cleaned to brand standards, and are well presented and maintained.
• To be responsible for reporting any maintenance defects in guest rooms and on guest floors through KnowCross.
• To ensure that all guest rooms adhere to all brand standards and quality audit standards.
• To be responsible for the cleaning and servicing of public areas, ensuring that these are always cleaned to brand standards, and are well presented and maintained.
• To be responsible for reporting any maintenance defects in public areas and back of house through KnowCross.
• To ensure that all public areas adhere to all brand standards and quality audit standards.
• To be responsible for the cleaning and maintenance of exterior areas of the hotel including but not limited to guest entrances and loading bay areas.
• To oversee the delivery and collection of linen and terry on a daily basis.
• To be responsible for the stocking of linen and housekeeping supplies on guest floors and in stores, and to ensure that these storage areas are clean and well maintained.
• To ensure guest floors are clean and well maintained at all times.
• To assist with other tasks to support the housekeeping team as required.
• To ensure that all Health and Safety standards are adhered to and any breaches in standards are reported to the Head Housekeeper.
• To ensure all cleaning materials are handled correctly and to be fully aware of COSHH regulations.
• To attend all training sessions required.
• To maintain a positive and friendly attitude at all times, even when working to find solutions to challenges.
• To provide the highest level of customer care, and to provide a friendly, helpful and responsive level of service for our guests.
• To assist in the cleaning of public areas and back of house areas as required.

Qualifications

What we're looking for...

• Communication skills to ensure smooth team work.
• You have the ability to build relationships with colleagues and customers.
• You're keen on the details and ensuring our rooms are to the highest standards for our guests.
• Go and do attitude - We are in it together!

Additional Information

What's in it for you...

• Competitive salary - up to £14.42 per hour
• up to 28 days holidays (inclusive of bank holidays), pension, and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
• It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
• Treat yourself once in a while with lots of retail & hospitality perks through our partners
• Enjoy a free night at The Hoxton and a meal for two when you first start with us
• Goes without saying, but we’ll feed you during your shift
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
• Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
• Lots of opportunity to progress and switch it up as part of a global family of brands
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
• Extra time off to volunteer with one of our partner charities
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• Enhanced family leave for when you’re expanding your family
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.