Linen Porter - Part Time

Forest of Arden Hotel & Country Club; Birmingham; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading hotel and country club in Birmingham seeks dedicated individuals for linen management and general housekeeping tasks. Responsibilities include managing guest laundry, maintaining cleanliness, and ensuring compliance with health and safety regulations. Ideal candidates will possess strong communication skills and a proactive attitude. Full training will be given, and an emphasis is placed on providing excellent service to all guests.

Qualifications

• Previous experience in a similar environment preferred but not essential.

Responsibilities

• Welcome and acknowledge each guest, using their name where possible.
• Manage linens, ensuring cleanliness and stock rotation.
• Report maintenance faults and adhere to health and safety regulations.

Skills

Strong communication skills

Innovative

Pro-active

Reliable

Ability to work independently

Ability to work within a team

Education

Good level of English proficiency

Job description

Candidate Profile

Experience:

Previous experience working within a similar environment is preferred but not essential.

Skills and Knowledge:

• Strong communication skills (verbal, listening, writing)
• Innovative
• Pro-active and reliable
• Able to work independently and within a team

Education or Certification:

Good level of English proficiency

Specific Duties

The following are specific responsibilities and contributions critical to the successful performance of the position:

1. Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name where possible.
2. Be aware of the hotel’s layout and facilities.
3. Collect guest laundry from rooms and reception.
4. Unpack and count all clean linen against delivery notes.
5. Report short deliveries to the Housekeeping Manager/Supervisor.
6. Deliver clean linen to the Housekeeping linen pantry.
7. Collect dirty linen from corridors.
8. Collect rubbish from room attendants as required.
9. Load dirty linen into linen cages.
10. Unpack and check in guest laundry against delivery notes and deliver to the corresponding room number.
11. Complete all paperwork daily.
12. Accept, count, and store deliveries, ensuring stock rotation.
13. Give all delivery notes to the Supervisor.
14. Complete weekly linen stock takes.
15. Ensure the linen room's internal and external doors are locked when unattended.
16. Follow proper door knocking procedures when delivering guest requests.
17. Deliver items such as Z beds, cots, fridges, etc., as requested.
18. Immediately action any guest requests received in a timely manner.
19. Identify reject linen and store separately for return to the linen room.
20. Keep the linen room clean and tidy.
21. Turn mattresses, change shower curtains, and sheers as instructed by the supervisor.
22. Change bedding to foam/feather as instructed by the supervisor.
23. Ensure lights, electricity, gas, and water are not used unnecessarily in your working area.
24. Follow the cleaning schedule, using the correct solvents and cleaning products, adhering to COSHH regulations.
25. Immediately hand any lost property to the Supervisor, noting time, place, and date.
26. Report all maintenance faults to the Supervisor.
27. Respect guest privacy by handling confidential information with caution, in line with hotel policies.
28. Follow procedures for the security of master keys and guest room access.
29. Report any suspicious items or circumstances to your Supervisor.
30. Understand all fire and emergency evacuation procedures and adhere to health and safety regulations.
31. Maintain a smart and clean uniform and personal hygiene at all times.
32. Wear your name badge at all times.
33. Attend departmental meetings and participate when appropriate.
34. Attend training sessions as requested, ensuring full understanding of COSHH and health and safety policies.
35. Adhere to all policies regarding cash, keys, and controls consistently.

Other

• Perform other related tasks as assigned by management.
• Comply with Forest of Arden Hotel Limited policies and procedures.
• Work hours as required to fulfill your duties, generally not less than your contracted hours.