Line Manager Advisory Service Manager

Burberry; Leeds; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading company in the fashion industry is seeking a Line Manager Advisory Service Manager to oversee HR advisory services. This critical role involves providing expert HR advice, leading a team, and ensuring compliance with employment legislation. The ideal candidate will possess strong analytical skills and experience in HR management, driving continuous improvement and manager capability across the organization.

Qualifications

• Experience in HR partnering or management role, ideally in a shared services or advisory model.
• Strong knowledge of UK employment law and practical HR policy application.
• Experience managing employee relations and complex HR casework.

Responsibilities

• Lead and develop a team to deliver high-quality HR advice.
• Oversee case triage and service performance.
• Provide expert input on complex HR matters.

Skills

HR partnering

UK employment law

Analytical skills

Communication

Problem-solving

Job description

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Line Manager Advisory Service Manager

Department: HR

Location: GB

INTRODUCTION

JOB PURPOSE

As the Line Managers Advisory Service Manager you will be responsible for leading the B:Managers Advisory Service team, ensuring the delivery of timely, consistent, and expert HR advice to line managers across the organisation. Your role will oversee the day-to-day operations of the advisory service, manages team performance, and drives continuous improvement. Acting as a key interface between HRBPs, COEs and Employee Services, the B:Managers Advisory Service Manager ensures alignment with HR policies, employment legislation, and organisational priorities while developing manager capability and confidence in people management.

RESPONSIBILITIES

You will:

• Lead, coach, and develop a team of B:Managers Advisory Service Advisors to deliver high-quality, responsive HR advice and case management support to line managers.
• Oversee case triage, workload allocation, and service performance, ensuring compliance with SLAs and quality standards.
• Provide expert input on complex or escalated people matters, ensuring appropriate risk management and consistency of advice.
• Collaborate with HR Business Partners, Centres of Expertise (COEs), and Legal to ensure seamless escalation and resolution of cases requiring specialist input.
• Identify patterns in line manager queries and use insights to inform service improvements, knowledge base content, and policy development.
• Drive awareness and adoption of self-service tools, systems (e.g., AskHR, BMC Helix), and manager toolkits, promoting a culture of manager ownership and accountability.
• Monitor and report on key metrics such as query volumes, case resolution times, and customer satisfaction to inform strategic planning.
• Partner with Learning & Development to build manager capability in core people management areas, including performance, absence, and employee relations.
• Ensure consistent application of HR policies and promote inclusive, values-led people practices across the organisation.
• Lead the evolution of the B:Managers Advisory Service operating model, identifying opportunities for automation, efficiency, and scalability.

PERSONAL PROFILE

• Proven experience in an HR partnering or management role, ideally within a shared services, advisory, or centre of excellence model.
• Strong knowledge of UK employment law and practical HR policy application.
• Demonstrated ability to lead, coach, and motivate high-performing HR teams.
• Experience managing employee relations and complex HR casework.
• Strong analytical and problem-solving skills with the ability to use data to drive decisions.
• Confident communicator with excellent interpersonal, stakeholder engagement, and influencing skills.
• Experience working with HR systems (e.g., case management, self-service platforms).
• Committed to continuous improvement, employee wellbeing, and inclusive practices.

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

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