Line 1 NOC Engineer

M247; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a dynamic team as a 1st Line NOC Engineer, where you will play a crucial role in monitoring and supporting M247's core network operations. This position involves proactive fault analysis, ensuring 24/7 coverage, and collaborating with various departments to resolve major incidents efficiently. You'll be at the forefront of delivering high-end managed connectivity solutions, including Ethernet services and Fortinet security solutions. If you're passionate about technology and customer service, this role offers an exciting opportunity to grow your skills in a fast-paced environment while making a significant impact on customer satisfaction and network reliability.

Qualifications

• Experience in network operations or IT support roles.
• Strong communication skills for customer interaction.

Responsibilities

• Monitor M247’s core network functions and customer devices.
• Coordinate major incidents and provide timely updates to stakeholders.

Skills

Fault Diagnosis

Customer Support

Network Monitoring

Incident Management

Education

Relevant IT Certifications

Degree in Computer Science or Related Field

Tools

Fortinet Security Solutions

Cisco Viptela SD WAN

MPLS VPN

Job description

Job Role

1st Line NOC Engineers perform an integral role within our Network Operations Centre. The role involves monitoring M247’s core network functions, key applications, and end customer devices. 1 Line NOC engineers are responsible for their own case queue, outbound customer calls following alerts and major incident coordination / resolution.

You will provide specialist support to M247 customers across a portfolio of high-end managed connectivity, which includes:

• ADSL / FTTC
• SoGEA / FTTP
• Ethernet Services
• Fortinet Security Solutions
• Radio access solutions
• Enterprise Wireless Solutions
• Cisco Viptela SD WAN
• MPLS VPN

Responsibilities of the L1 NOC Engineer role include:

• Participate in the rota schedule.
• Working as part of a team to deliver internal and customer SLAs.
• Working as part of a team to ensure 24/7 monitoring coverage for all customer network solutions as well as M247 core network platforms.
• Pro-actively undertake fault trend analysis in relation to our in-life services to ensure they remain fit for purpose and adequately meet the client’s needs.
• Monitoring of internal infrastructure and platforms, including power, temperature, utilisation.
• In the event of a major incident, to liaise with all relevant departments, ensure affected customers and key stakeholders are kept updated, and undertake emergency fault diagnostics to resolution.
• Proactively monitor the connectivity solutions to ensure events are captured and resolved prior to them becoming an incident.
• Assisting customers with difficult fault related problems and suggest immediate action to limit damage and to provide restoration of services.