Lift Technical Support Technician

Stannah Group; Reading; On-site; GBP 60,000 - 80,000; Full time

Job summary

A family-owned engineering company in Southern England seeks a Technical Lift Technician to enhance service efficiency and improve FTF rates. This role requires an NVQ Level 3 qualification in Lift Engineering and offers a range of employee benefits including a market-aligned salary and profit sharing. The ideal candidate will lead technical initiatives, analyze performance data, and provide training for staff.

Benefits

Market-aligned salary

Profit share bonus scheme

25 days holiday plus bank holidays

Pension scheme with matched contributions

Employee Assistance Programme supporting well-being

Qualifications

• Strong ability to lead technical improvement initiatives.
• Experience in managing and delivering technical training programs.
• Skilled in coaching and motivating teams to ensure high-quality service.

Responsibilities

• Assist in identifying underperforming assets to improve first-time fix (FTF) rates.
• Provide detailed reports on product issues and trends.
• Develop and deliver technical training programs.

Skills

Technical analysis

Leadership in technical initiatives

Coaching and motivating teams

Customer service

Education

NVQ Level 3 in Lift Engineering

Job description

Technical Lift Technician jobs in the south of England - Join Our Team!

We have a newly created opportunity for an experienced lift industry professional to join Stannah as a Technical Lift Technician, based in Southern England.

You must be qualified to at least NVQ level 3 in the lift industry.

Stannah has recently been awarded a major national lift and escalator contract. This is a fantastic opportunity for growth in this area of the business and has created new jobs within our company.

As a Technical Lift Technician (South), you will play a key role in developing and executing a national improvement plan aimed at enhancing first-time fix (FTF) rates and reducing repeat call incidents.

This role covers the south of England, and the successful candidate must be willing to travel.

Working closely with the Reliability Engineer, you will analyze performance data, identify areas for improvement, and collaborate with engineering teams to enhance technical skills and service delivery.

Your role will be pivotal in driving operational excellence and improving customer experience.

Job Responsibilities

1. Assist in identifying and targeting underperforming assets to improve first-time fix (FTF) and reduce repeat calls.
2. Provide detailed reports on product issues and trends, and develop standard technical reporting formats.
3. Contribute to establishing a review and prioritization process by analyzing trends and customer data to create a focused improvement plan.
4. Develop and deliver technical training programs and create support documentation to address skill gaps and product-specific issues in the engineering and field management teams.
5. Collaborate with technical teams to adjust maintenance methodologies and implement solutions that improve operational performance and reliability.
6. Monitor and report on performance improvements, provide proactive solutions to technical challenges, and coach engineering teams to ensure high levels of customer service.

Job Requirements

• Strong ability to lead technical improvement initiatives, with clear goal-setting, reporting, and progress measurement.
• Experience in providing technical analysis and support within the lift/engineering industry; experience in managing and delivering technical training programs is beneficial.
• Skilled in coaching and motivating teams to deliver high-quality technical service and customer satisfaction.
• Professional or technical qualifications required; minimum NVQ Level 3 in Lift Engineering.
• Willingness to travel.

Company Information

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings, enhancing access for greater convenience and independence.

Founded in 1867 by Joseph Stannah, today we are a global business led by the fifth generation of the family. We are well known for our stairlifts, and our range includes lifts, escalators, and home lifts, along with maintenance and repair services.

Stannah Group is an equal opportunities employer. We welcome applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer committed to fair treatment and respect for all applicants.

Our employees are at the core of our business. We strive to create a supportive working environment where everyone feels valued. Join our diverse and inclusive community!

Benefits Include

• Market-aligned salary, paid monthly
• Profit share bonus scheme, paid quarterly based on group profits
• 25 days holiday plus bank holidays
• Holiday scheme to buy extra days’ leave
• Pension scheme with matched contributions or salary sacrifice
• SimplyHealth Cash Plan for health costs (dental, optical, physiotherapy, chiropody, etc.)
• Life Assurance Scheme
• Long Service Award scheme with holiday benefits
• Company Benefits Discount Rewards Scheme (shop discounts, hotel deals, days out, etc.)
• Employee Assistance Programme supporting well-being
• Enhanced maternity and paternity provisions
• Company-funded LinkedIn Learning account
• Company car allowance

We reserve the right to close this vacancy early if we receive high application volumes.