Lift Service/Repair Supervisor

ZipRecruiter; Liverpool; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading lift service company in Liverpool seeks a Lift Service/Repair Supervisor to improve team performance and deliver high-quality service. This hybrid role involves onsite problem solving and technical support within the lift industry, requiring strong communication skills and industry knowledge.

Qualifications

• Experience in the lift industry is essential.
• Ability to effectively train and coach field staff.
• Understanding of engineering and sales related to lift systems.

Responsibilities

• Train and monitor field staff performance.
• Attend sites to provide solutions for problem lifts.
• Maintain high service delivery standards.

Skills

Technical support

Communication skills

Knowledge of Health & Safety

Job description

Job Description

Position: Lift Service/Repair Supervisor

My Client has been operating within the lift industry for over 24 years and has grown to become a well-respected company, priding ourselves on the delivery of our services to an ever-growing customer base. Due to the continued growth of our company, we are looking to fulfill a Service/Repairs Supervisor role working a hybrid position between the office and field.

The aim of this role is to offer support to other team members both within the office and field, improving the way they carry out their day-to-day duties, increasing skill levels, and helping with improvement of efficiency. The ability to communicate effectively with field staff, customers, and internal staff is key to the role.

The ability to offer technical support as and when required is paramount to this position. A knowledge of the lift industry and an understanding of sales, technical support, engineering, and Health & Safety is essential.

An outline of duties includes:

• Accomplish maintenance objectives by training, coaching, communicating, and monitoring field staff performance.
• Attend sites, offering solutions to problem lifts, identifying and ordering materials, and taking a hands-on approach to the installation and interfacing of parts as required.
• Ensure we maintain the delivery of a high-level service on all occasions by contributing to strategic plans and implementing our service standards.
• Evaluate efficiency of our procedures and work ethics, offering solutions for any required improvements.
• Maintain a safe and healthy working environment.
• Ensure relationships with customers are maintained by dealing with any queries raised promptly and efficiently.
• Monitor breakdowns, identifying potential problem jobs that may create repeat call-outs.
• Be reactive to problem jobs, arranging for a fast technical response.
• Assist with monitoring the lift off spreadsheet, updating with actions required and a planned date for resolve, and arranging for the relevant attendances to resolve the issue.
• Review job sheets and Thorough Examinations, ensuring the relevant actions are taken in the form of quotations and notifying the customer.
• Review Call-Out attendances for invoicing.
• Where possible, identify and order required materials for lift breakdowns and coordinate for completion.