Lift Service & Callout Engineer - Central London

WeMaintain; Greater London; Presencial; GBP 45.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual bonus

Central London base

Descripción de la vacante

WeMaintain is seeking an experienced Lift Service & Callout Engineer to manage a portfolio of lifts across Central London, combining planned maintenance with breakdowns and callouts. You’ll work with autonomy, using digital tools to access maintenance history and fault data, and you’ll communicate clearly with customers on site.

The role demands at least 3 years’ qualified lift engineering experience, NVQ Level 3, strong mechanical/electrical fault finding, and a customer‑facing approach.

Formación

• 3+ years’ experience as a fully qualified lift engineer
• NVQ Level 3 in lift engineering or equivalent
• Strong mechanical and electrical fault-finding skills
• Knowledge of lift safety requirements and safe working practices
• Ability to organise workload and make technical decisions
• Clear communication with customers and colleagues

Responsabilidades

• Carry out planned preventative maintenance across your portfolio to the right technical and safety standards
• Respond to breakdowns and callouts, find the root cause and carry out safe, effective repairs
• Spot worn components and developing faults, and recommend corrective work before they fail
• Explain technical issues clearly to customers on site and keep them informed of completed and future work
• Escalate complex or recurring faults to our technical and Operations teams
• Record visits, faults and interventions in our digital tools
• Share feedback from the field to help improve our tools and ways of working

Descripción del empleo

Who are we?

Operating across Europe and Asia, WeMaintain specialises in the maintenance and modernisation of lifts, escalators, automatic doors and fire safety systems, combining hands‑on technical expertise with technology and data.

Our approach is built on a simple belief: maintenance can be more reliable, transparent and effective when teams have the right tools, the autonomy to make decisions and a clear understanding of what’s happening across the equipment they look after.

Since 2026, Otis has been our majority shareholder. WeMaintain continues to operate independently, retaining its own organisation and culture while benefiting from additional resources to support our growth.

Three core values guide the way we work every day:

• Care (looking after others): treating colleagues and customers with respect, consideration and a genuine sense of responsibility.
• Grit (determination): seeing things through with high standards, commitment and perseverance.
• Uniqueness (being different): embracing different perspectives, fresh ideas and new ways of doing things.

Our ambition is to raise the standards of maintenance, alongside the people who make it happen every day.

About the Role

At a glance

• Salary: £45,000–£56,000 per year + £6,000 annual bonus
• Hours: Monday–Friday, 8am–5pm
• Area: Central London

We’re looking for an experienced Lift Service & Callout Engineer to look after a portfolio of lifts across Central London, combining planned maintenance with breakdowns and callouts.

Good lift maintenance is about preventing problems, not just fixing them. At WeMaintain, engineers have the autonomy, tools and support to take real ownership of their equipment. Our digital tools give you each lift’s maintenance history and condition, so you can spot developing faults before they become breakdowns. We want you to spend less time on unnecessary complexity and more time on what you do best: maintaining equipment, solving problems and looking after customers.

What you’ll do

• Carry out planned preventative maintenance across your portfolio, to the right technical and safety standards.
• Respond to breakdowns and callouts, find the root cause and carry out safe, effective repairs.
• Spot worn components and developing faults, and recommend corrective work before they cause failures.
• Explain technical issues clearly to customers on site and keep them informed of completed and future work.
• Escalate complex or recurring faults to our technical and Operations teams.
• Record visits, faults and interventions in our digital tools.
• Share feedback from the field to help improve our tools and ways of working.

Who we’re looking for

An experienced lift engineer who takes pride in their work, enjoys solving technical problems and looks for lasting solutions rather than simply moving on to the next callout.

What You’ll Need

• At least 3 years’ experience as a fully qualified lift engineer, servicing, diagnosing and repairing lifts
• NVQ Level 3 in lift engineering or equivalent
• Strong mechanical and electrical fault-finding skills
• Sound knowledge of lift safety requirements and safe working practices
• The ability to organise your own workload and make sound technical decisions
• Clear communication with customers and colleagues

What Would Make You Stand Out

• Experience maintaining lifts from different manufacturers
• Experience resolving recurring or complex faults
• Familiarity with digital maintenance tools or connected equipment

What you should know before joining us

• A mix of planned and reactive work: you’ll balance scheduled servicing with breakdowns, callouts and unexpected faults.
• Real autonomy: you’ll organise your own work and make technical decisions on site, with our technical team behind you when needed.
• Customer‑facing field work: you’ll travel between sites across Central London and represent WeMaintain with customers.

This role will particularly suit someone who enjoys a mix of maintenance and fault-finding, and takes satisfaction in keeping their lifts running reliably. It may be less suited to someone looking for a repair‑only or office‑based role.

What we offer

• A hands‑on engineering role with a direct impact on equipment safety, reliability and customer satisfaction.
• Genuine autonomy in managing your maintenance activities and technical interventions.
• Access to modern digital tools designed to support engineers and improve maintenance practices.
• A collaborative working environment that values technical expertise, initiative and responsibility.
• An international business with teams bringing a wide range of technical expertise.
• Opportunities for professional development and internal mobility.
• Base salary: £45,000–£56,000 per year, depending on experience.
• Annual bonus: £6,000.
• Full‑time position based in Central London.

Our recruitment process

• An initial conversation with Rhian, our Senior HR Manager UK – 30 minutes An opportunity to get to know each other, understand your experience and expectations, and give you a clearer picture of the role.
• An interview with the team at our offices – 45 minutes To explore your technical experience, approach to maintenance and fault‑finding, and discuss the day‑to‑day realities of the position.
• A practical or technical exercise – on‑site or at home Based on a realistic situation relevant to the role, allowing us to understand your technical reasoning, problem‑solving approach and safety awareness.
• Welcome to WeMaintain!

We value diversity in backgrounds, experiences and perspectives, and we’re committed to creating an inclusive working environment. Every application is considered fairly, regardless of background, gender, age, disability, sexual orientation, beliefs or personal circumstances.