Lifestyle style Manager - Trilingual (English/Cantonese/Mandarin) -UK

Ten Group; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading luxury concierge service is seeking a Luxury Lifestyle Manager fluent in Mandarin and Cantonese. The role involves managing client requests, providing tailored lifestyle suggestions, and ensuring high customer satisfaction. Ideal candidates will have a background in luxury hospitality and exceptional interpersonal skills. This full-time position offers a vibrant work environment and opportunities for career growth.

Benefits

Paid Sabbaticals

Pension Schemes

Loyalty Rewards

Remote Working Holidays

Career Growth Opportunities

Qualifications

• At least 1 year of experience in leisure, hospitality, or concierge roles.
• Excellent language skills in professional English, Mandarin, and/or Cantonese.

Responsibilities

• Manage requests within deadlines and propose excellent options.
• Understand members' lifestyle needs and establish clear briefs.
• Collaborate with the member satisfaction team to resolve complaints.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Multitasking

Tools

Microsoft Office

Job description

We are looking for a Luxury Lifestyle Manager who is fluent in Mandarin and Cantonese for the field of Luxury Lifestyle Management.

If you have a proven background in luxury hospitality and/or Lifestyle Concierge, with excellent knowledge of high-end travel products and destinations worldwide, outstanding sales and customer service skills, and are enthusiastic and self-motivated to advance your career with Ten Lifestyle Group, we want to hear from you!

We seek self-motivated, customer service-focused individuals passionate about delivering the perfect concierge experience—whether for business trips or leisure holidays. You will build significant customer relationships, provide outstanding service, utilize your sales ability, and possess excellent product knowledge.

Who We Are

Ten Life Group is a global luxury concierge service. Our travel department offers a unique opportunity to join a vibrant team serving High-Networth (HNW) and Ultra High-Networth (UHNW) clients with leisure travel requests. Our goal is to become the most trusted service business worldwide.

We deliver services via our proprietary, technology-enabled platform and the expertise of our highly trained lifestyle managers. As a Certified B Corp, Ten Lifestyle Group is committed to making a positive societal and environmental impact.

Key Responsibilities

• Manage requests within deadlines, propose excellent options, and fully engage with members to maximize bookings.
• Understand members' lifestyle needs, interests, and requirements.
• Establish clear and detailed briefs from members.
• Research and recommend the best options to meet or exceed lifestyle requirements.
• Consistently go above and beyond on member requests.
• Proactively suggest tailored lifestyle options to maximize value.
• Act as an advisor and advocate, facilitating effective communication, including translation if needed.
• Collaborate with the member satisfaction ambassador to resolve and own customer complaints.

• MUST have excellent language skills in professional English, Mandarin, and/or Cantonese (HSK Level 5 or 6).
• Have 1+ years of experience in leisure-related sectors such as hospitality, customer service, concierge, or call centers.
• Exhibit exceptional verbal and interpersonal skills, maintaining professionalism at all times.
• Be dedicated to customer satisfaction, acting tactfully and diplomatically with strong problem-solving skills.
• Possess outstanding communication skills, both written and verbal.
• Be capable of multitasking and handling multiple projects simultaneously.
• Provide intelligent, resourceful responses to requests with a commercial focus.
• Have strong administrative skills, able to prioritize workloads to meet deadlines.
• Be detail-oriented with a commitment to high customer service standards.
• Be computer literate, proficient in Microsoft Office applications (Excel, Word, PowerPoint).
• Experience in booking flights, hotels, and travel reservations is a plus.
• Knowledge of GSDC systems is advantageous.
• Previous experience in concierge, customer service, or call centers is preferred.
• Must be flexible to work rotational shifts between 07:00-22:00, Monday to Sunday, including public holidays.

• Energetic, motivated team players who enjoy meeting targets.
• Understanding of luxury lifestyles and affluent customers.
• Flexibility: This is a full-time 40-hour weekly role requiring availability during specified hours.

Our people are central to our success. We offer recognition, rewards, and support for career development, including a range of benefits such as paid sabbaticals, pension schemes, loyalty rewards, remote working holidays, and travel discounts.

Commitment to Diversity

We promote diversity and inclusion, making decisions based on merit, competence, and performance. We welcome applicants from diverse backgrounds.

“Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time.”