Lifestyle Manager - Dining (Seasonal Fixed Term Contract)

Ten Lifestyle Group; City of Westminster; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global luxury concierge service is seeking a Temp Lifestyle Manager to join their UK Dining Team in London. The role requires exceptional customer service skills and entails managing dining reservations, providing personalized recommendations, and maintaining relationships with restaurants. This is a fixed-term contract with hybrid work arrangements, emphasizing a dynamic and festive environment. Ideal candidates are passionate about food and have C1-C2 proficiency in English.

Benefits

Recognition and reward culture

Opportunities for career development

Vibrant and creative team environment

Competitive compensation

Hybrid work arrangements

Qualifications

• Have the necessary work authorization to live and work in the United Kingdom.
• Candidate must be based in London and agree to a Hybrid contract.
• Strong passion for food and knowledge of local culinary offerings.

Responsibilities

• Serve as the first point of contact for the dining team.
• Manage and execute dining reservations for clients.
• Provide personalized dining recommendations based on client preferences.
• Establish and maintain relationships with key restaurants.
• Track and report dining-related metrics.

Skills

Exceptional English language skills (C1-C2)

Exceptional customer service skills

Strong organizational skills

Effective communication skills

Ability to build relationships

Passion for food and dining

Job description

Position: Lifestyle Manager

Location: London, United Kingdom

Team: UK Dining

Contract Type: Fixed Term (01 September 2025 - 12 December 2025)

Role Overview:

Are you passionate about dining and hospitality? Do you thrive in a dynamic and festive environment? If so, we have the perfect opportunity for you! We are seeking a dedicated and enthusiastic Temp Lifestyle Manager to join our UK Dining Team for the busy festive period.

Key Responsibilities:

1. Serve as the first point of contact for our dining team, providing exceptional support and ensuring smooth operations.
2. Manage and execute dining reservations for clients, ensuring outstanding service and attention to detail.
3. Provide personalized dining recommendations based on client preferences, dietary restrictions, and local culinary trends.
4. Establish and maintain strong relationships with key restaurants and culinary partners to facilitate bookings and access exclusive experiences.
5. Handle any queries or issues related to dining reservations to ensure member satisfaction.
6. Gather and act on feedback from members to continuously improve the dining experience offered.
7. Conduct research to stay informed about new restaurants, trends, and culinary events to provide our members with the best options.
8. Track and report dining-related metrics to assess satisfaction levels and overall service quality.
9. Support cross-department teams in the ticket division with receiving requests when needed.
10. Collaborate with various departments to ensure seamless service delivery.
11. Maintain high standards of customer service and address inquiries or concerns promptly.

Additional requirements:

• Have the necessary work authorization to live and work in the United Kingdom.
• Candidate is based in London and agrees to a Hybrid contract with at least 60% in-office presence.
• Exceptional English language skills with at least C1-C2 proficiency.
• Exceptional customer service skills with experience in catering or hospitality.
• Strong organizational skills and attention to detail.
• Effective communication skills, both verbal and written.
• Ability to build and maintain relationships with restaurants and culinary partners.
• Passion for food and dining with knowledge of local culinary offerings.

Desirable:

• Previous experience in lifestyle management, concierge services, or similar roles.
• Knowledge of the local dining scene and culinary trends.
• Fluency in another language is a plus.

Who We Are:

Ten Life Group is a global luxury concierge service offering a unique opportunity to join a vibrant team. We serve high-net-worth and ultra-high-net-worth clients with leisure travel requests. Our goal is to become the most trusted service business in the world, delivering our services through proprietary technology and highly trained lifestyle managers. We are a Certified B Corp committed to making a positive societal and environmental impact.

We encourage diverse philosophies, cultures, and experiences, and are dedicated to creating an inclusive work environment. All employment decisions are based on merit, competence, performance, and business needs.

Contract Details:

Fixed-term contract, 40 hours/week, Monday to Friday, 09:00 - 18:00 GMT, for the seasonal period based on business needs.

Benefits:

• Recognition and reward culture, including regular appraisals and annual awards.
• Opportunities for career development and personal growth.
• Exposure to world-class virtual concierge services.
• Opportunity to work for a global lifestyle management leader.
• Full induction programme of 4 weeks.
• Vibrant and creative team environment.
• Competitive compensation.
• Participation in memorable events and experiences.
• Hybrid work arrangements.
• Be part of our diverse, inclusive team.