Lifestyle Manager

We are looking for an enthusiastic, experienced, and highly organised Lifestyle Manager to join our growing team as the company continues to expand internationally. The successful candidate will support their own roster of UHNWI clients with all concierge and travel requests at Entourage Collection.

Comprised of Entourage Concierge, Travel, Events, and Projects, Entourage Collection was born from the desire to enhance, enrich, and curate the greatest experiences and opportunities available in the world for our clients. With over 15 years of experience catering to the world’s most discerning clientele, our philosophy is and will remain “the sky is no longer the limit”.

Responsibilities:

1. Researching and booking premium travel services at the best possible rates including hotels, villas, yachts, jets, dining reservations and more;
2. Organising a vast range of concierge requests that can include daily tasks (i.e., finding private tutors, sourcing premium event tickets, or booking home maintenance) to researching private islands, sourcing luxury items, working with interior designers, etc.;
3. Carrying out research and creating bespoke client presentations;
4. Serving as the primary contact for high-priority and high-profile clients, developing strong relationships and ensuring their needs are met to the highest standards;
5. Event and project management assistance;
6. Liaising with suppliers and researching new suppliers and contacts;
7. Attending industry events with suppliers to maintain and grow the profile of the company;
8. Proactive planning and thought leadership;
9. CRM management for your roster of clients and suppliers;
10. Close collaboration with the wider lifestyle management team;
11. Training juniors in the lifestyle team to enable their growth.

What we require from you:

1. Superlative client relations skills and the ability to deliver outstanding customer service;
2. Discretion is key to this role;
3. The ability to anticipate needs and proactively suggest ideas and experiences to clients;
4. Excellent organisation, communication, and time-management skills;
5. Creativity and flexibility;
6. The ability to work both in a team and independently;
7. Enthusiasm and confidence in multi-tasking under pressure;
8. Excellent written and verbal skills (fluency in English is a must);
9. Working knowledge of Salesforce, Outlook, Word, Excel, Keynote;
10. Keen interest in travel and lifestyle management;
11. Experience or interest in social media and Xero is a plus;
12. Previous experience as a PA/EA, concierge, or in a related lifestyle industry of 2-5 years minimum.

Please follow the LinkedIn application process to complete the screening questions and submit your CV. For further questions, kindly email careers@entouragec.com.