Lifestyle Manager

LINESET; Coventry; On-site; GBP 42,000; Full time

Job summary

A leading retirement community in Coventry is seeking a motivated Lifestyle Manager to oversee village services and lead a team. Responsibilities include delivering excellent customer service, ensuring compliance with regulations, and managing volunteers. The ideal candidate has extensive management experience and strong leadership skills. A competitive salary and excellent benefits package are offered, including generous annual leave and enhancements for maternity and pensions.

Benefits

33 Days Annual Leave

Enhanced Maternity & Paternity allowance

Enhanced employer pension contribution

Attendance Reward

Free Life Insurance

Free use to our state of the art on site Gym

Cycle2work Scheme

Employee Assistance Program

Qualifications

• Extensive experience in a management or senior role with a customer service or front of house focus.
• Experience of achieving Key Performance Indicators (KPIs).
• Ability to communicate effectively with staff, residents, external customers and other stakeholders.

Responsibilities

• Oversee key village service activities and volunteers.
• Ensure compliance for internal and external regulations.
• Build and manage relationships within the Village.

Skills

Management experience

Customer service skills

Financial management

Leadership skills

Organizational skills

Job description

Bring energy, ideas, and leadership to village life! - Join Us as Lifestyle Manager at Earlsdon Retirement Village.

We are looking for a motivated, and proactive leader to lead and oversee key village service activities and volunteers to catering, retail, the bar, reception, and the gym — you'll be at the heart of it all. We're looking for someone who can deliver top-notch customer service, boost income with a sharp commercial eye, and keep everything safe, compliant, and thriving. Join us in creating better lives for older people every day.

As our Lifestyle Manager, you will act as Deputy to the Village Manager, you'll step up in their absence and lead delegated teams to deliver high-quality, cost-effective services for residents. You'll drive customer service excellence, boost income with a sharp commercial eye, and make sure KPIs and safety standards are met.

The role

Are you ready to lead with energy and purpose? As our Lifestyle Manager, you'll create opportunities that keep residents active, independent, and connected—while shaping vibrant village life every day.

• Role: Lifestyle Manager
• Hours: 37.5 Hrs per week
• Salary: £41,560 Per Annum
• Location: Earlsdon Park Village, Albany Road, Coventry, CV5 6JQ

Extracare does not participate in the current “UK Visa Sponsorship” scheme and we would not be able to facilitate sponsorship.

What will you do as our Lifestyle Manager?

• You will be responsible for overseeing and line managing delegated functions of the service which include activities and events, Volunteers, Catering, Bar, Reception and the Gym.
• Build and manage relationships within the Village with staff, residents, volunteers, and network with the local community groups
• Bring your commercial experience to focus on delivering excellent customer service and to improve and exceed KPI's
• Ensure compliance for internal and external regulations
• Act as deputy to the Village Manager
• This role is currently under review for evolution; however it will still remain a high level management position and a key integral part of the village structure

Skills And Experience

Essential:

• Extensive experience in a management or senior role with a customer service or front of house focus
• Experience of achieving Key Performance Indicators (KPIs)
• Coordinating and delivering events within the Village
• Experience of leading and managing staff and volunteers within a commercial business
• Generating income and budget management (specifically profit and loss)
• Ability to communicate effectively with staff, residents, external customers and other key stakeholders
• Excellent organisational and time management skills
• Ability to work on your own initiative and develop new systems and processes
• Effective leadership and ability to motivate staff as well as implement a positive customer experience for residents
• Demonstrate strong business acumen

Desirable:

• Experience of overseeing food and beverage functions, stock taking and ordering
• Experience of collecting and analysing customer feedback
• Experience of working in a retirement village setting or similar such as Golf Club, hotels and understanding the needs of our resident group
• The ability to think creatively in order to share a unique resident experience
• Qualifications in food hygiene, health and safety, NVQ/QCF or equivalent in Hospitality/management

In return, you will receive a competitive salary plus an excellent benefits package which includes:

• 33 Days Annual Leave (FTE) Pro Rata for Part Time
• Enhanced Maternity & Paternity allowance
• Enhanced employer pension contribution
• Eligible for Blue Light Card discounts
• Attendance Reward
• Free Life Insurance
• Free use to our state of the art on site Gym
• Buy And Sell Holiday
• Cycle2work Scheme
• Employee Assistance Program
• On site parking

Don't miss out! Click ‘apply' now to make an invaluable impact to the lives of our residents as one of our Lifestyle Manager.

Next steps

• Applications will be regularly reviewed and must be submitted by Friday 17th October 2025
• A brief telephone call with shortlisted candidates
• First in-person interview and assessment – dates TBC
• Second in-person interview - dates TBC
• Please provide your contact number and availability to call/interview in your covering letter

ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all. This includes making reasonable adjustments to support candidates throughout the recruitment process

ExtraCare reserve the right to close this advertisement early should the maximum number of applications be received. Be one of the first to apply!