Lifeline Control Operator

East Riding of Yorkshire Council; Driffield; On-site; GBP 25,000 - 30,000; Part time

Job summary

The Lifeline and Responder Service seeks a Lifeline Control Operator to provide 24-hour support for vulnerable individuals. The role requires strong communication skills, the ability to multitask, and knowledge of IT applications. Flexibility and a proactive approach are key as you work within set standards and schedules.

Benefits

Enhancements for weekend and late shifts

Qualifications

• Previous experience in a control centre environment is desirable.
• Proactive, efficient, and adaptable individual sought.
• Ability to interpret data and meet Key Performance Indicators.

Responsibilities

• Assist via call monitoring to support vulnerable persons.
• Maintain quality standards and adhere to policies.
• Work on specific shifts, including evenings and weekends.

Skills

Strong communication skills

Organisational skills

Ability to multitask

Attention to detail

Confident and resilient attitude

Tools

Microsoft Office

Service specific software

Job description

The job itself

The Lifeline and Responder Service are seeking to recruit a Lifeline Control Operator working in its dedicated control centre. The successful candidate will assist via call monitoring to make available twenty-four-hour support and security for elderly, disabled or otherwise vulnerable persons in their home. If you thrive under pressure and maintain a confident and resilient attitude in challenging situations, we would like to hear from you!

We are looking for a highly proactive and efficient individual with strong communication skills who can work effectively with others both within their immediate service, partnering services and members of the community. You will be required to be adaptable, flexible with a positive can-do approach and be able to show initiative.

A full working knowledge of answering calls in a control centre environment is desirable and providing excellent customer service is a must along with a full working knowledge of IT applications including Microsoft Office and service specific software, although training is available for individuals who lack this experience/knowledge. The ability to interpret data to ensure the relevant standards are monitored and adhered to is extremely important in this role.

Good organisational skills, the ability to multitask and attention to detail are vital as well as working within specific timescales. The successful applicant must be able to work to relevant quality standards, meeting set Key Performance Indicators and policies and procedures of the Local Authority.

This post is fixed term for 18 months, the hours will be 30 hrs working between the hours of 14:00am and 22:00pm (on average 4 shifts per week - 7.5 hour shifts), this includes Bank holiday working but shifts may change with considerable notice depending on service demand. An additional enhancement is paid on top of salary, for any hours worked on weekends, or after 8pm on weekdays.

Working days for this role are:

Week 1 - Tuesday, Wednesday, Thursday and Friday

Week 2 - Monday, Tuesday, Saturday and Sunday.