Lifeguard / Duty Assistant (Senior, Qualified and Unqualified)

Hertssportsvillage; Hatfield; On-site; GBP 25,000 - 29,000; Full time

Job summary

Hertfordshire Sports Village is seeking full-time Lifeguard / Duty Assistants to join their team. This role offers opportunities for career progression, including senior roles leading to Duty Management. Candidates will work in a vibrant environment, ensuring safety and exceptional service across extensive sports facilities. The position includes a competitive salary, generous annual leave, and various benefits.

Benefits

Free Gym membership

Up to 26 days annual leave plus 8 bank holidays

Performance-related bonus

Sick pay and pension scheme

Extensive training and development opportunities

Access to university courses

Discount cards including UNiDays, TOTUM, and Galleria

Discounted travel on UNO buses

Regular staff social events

1 hour of on-shift exercise ('Healthy Hour')

Qualifications

• Candidates should have a current NPLQ or ability to achieve it within 3-6 months.
• GCSE Maths & English grade D/3 or above is required.

Responsibilities

• Prepare facilities for bookings and events across various areas.
• Work within the lifeguard team and support duty management.
• Lead shifts and take responsibility for operations.

Skills

Customer service

Supervisory experience

Energetic and motivated

Positive approach

Flexibility

Education

NPLQ (National Pool Lifeguard Qualification)

GCSE Maths & English grade D/3 or above

Job description

Lifeguard / Duty Assistant (Senior, Qualified and Unqualified)

Tuesday 20 May, 2025

FTE: 1.0 (working 40 hours per week)

Duration of Contract: Permanent

Salary: HSV3.8-HSV5.15 (£25,608-£28,689) with uplift upon successful completion of a 6-month probation

Annual Leave: 23 days plus standard public holidays, rising to 26 days after 4 years of continuous service

Location: De Havilland campus, Hatfield, Hertfordshire

We are seeking full-time Lifeguard / Duty Assistants to join our vibrant team at the University of Hertfordshire Sports Village. Opportunities include senior/team leader roles, where proven skills and experience can lead to a pathway into Duty Management, as well as entry-level roles with training and development provided to support career progression in the leisure industry. Successful candidates will help prepare facilities for bookings and events across swimming pools, indoor/multi-use areas, and outdoor facilities, working as part of both the lifeguard and duty management teams, taking responsibility and leading shifts.

Hertfordshire Sports Village offers extensive sports facilities to the local community, students, and staff. Recognized as one of Leisure and Hospitality’s 20 Best Companies to Work For in 2021, we are committed to staff engagement and excellence. We value a welcoming attitude, going the extra mile, leading by example, and exceeding expectations. If you share these values and want to make a difference, we would love to hear from you.

Our first-class facilities attract a diverse clientele, from elite athletes to beginners, including students, staff, and the local community.

Main duties and responsibilities

You will be part of a team preparing facilities for a range of bookings and events, from international standards to grassroots levels, supporting organizations such as Arsenal Women’s FC, Saracens Mavericks, England Fencing, Swim England, and England Badminton. You will work within the lifeguard team and support duty management in a supportive, encouraging environment.

Skills and experience required

• Previous experience in a customer-facing role
• For senior roles, supervisory experience within wet and dry sports/leisure centres is desirable
• Energetic and motivated
• Positive, personable, and welcoming approach
• Ability to deliver exceptional customer service
• Flexibility to work shifts, including early mornings, evenings, weekends, and bank holidays
• Alignment with WELCOMES values (see Job Description)

Qualifications required

Candidates should have:

• A current and valid NPLQ (National Pool Lifeguard Qualification), or the ability to achieve it within 3-6 months (internal training & assessment provided), and GCSE Maths & English grade D/3 or above, or equivalent

Appointments at senior level depend on relevant skills and experience, with opportunities for salary progression as knowledge and responsibilities increase.

Please refer to the full job description and person specification for detailed duties and criteria.

Note: We cannot offer UKVI sponsorship; applicants must have UK Right to Work or demonstrate this before an offer is made.

Benefits include:

• Free Gym membership
• Up to 26 days annual leave plus 8 bank holidays
• Performance-related bonus
• Sick pay and pension scheme
• Extensive training and development opportunities
• Access to university courses
• Discount cards including UNiDays, TOTUM, and Galleria
• Discounted travel on UNO buses
• Regular staff social events
• 1 hour of on-shift exercise ('Healthy Hour')
• And more...

With a positive approach, dedication, and ongoing professional development, there are ample opportunities for career progression and broader experience.

Disclosure and Barring Service

This role is exempt under the Rehabilitation of Offenders Act 1974 (as amended). The successful candidate will undergo a criminal record check via the DBS, including details of cautions, reprimands, warnings, and convictions. The university adheres to the DBS Code of Practice.

Overseas applicants and UK residents abroad

Applicants who have lived outside the UK for 12 months or more in the last 10 years must provide a 'Certificate of Good Character/Conduct' from each country.

Contact and application details

For informal discussions, contact Josh Van Heiningen, Duty Manager, at [e-mail].

Reference Number: REQ000049

Advert placed: 20 May 2025

To apply, visit our website and click on the application link.

Our vision is to transform lives. We are committed to equality, diversity, and inclusion. We welcome applications from all qualified candidates. Benefits include generous leave, memberships, development opportunities, and family-friendly policies. #GoHerts

Interested in visiting? Come see our state-of-the-art facilities at Hertfordshire Sports Village. Contact us at 01707 284466 for more information.

Hertfordshire Sports Village, de Havilland Campus, Hatfield Business Park, Hatfield, Herts, AL10 9EU.