Lifeguard

Serco; Cranbrook; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Holidays: 21 days pro rata + bank

Pension: Up to 6%

Training & development: 1,100+ courses

Health & wellbeing: EAP, healthline, 7

Discounts across retailers

Volunteer day and Payroll Giving

Serco Leisure employee benefits

Job summary

Serco Leisure is recruiting Lifeguards on behalf of Leisure Solutions Community Trust. Working at The Weald Sport Centre in Cranbrook, you’ll help maintain safe pool use and provide excellent customer care to people of all ages.

You'll supervise activities, ensure cleanliness, handle pool equipment safely, and, when needed, assist in saving lives. A National Pool Lifeguard Qualification is essential, with training and development opportunities offered by Serco.

Qualifications

• Excellent customer service skills with the ability to engage with a diverse range of customers.
• Strong swimming ability and poolside safety awareness at all times.
• Must hold National Pool Lifeguard Qualification (NPLQ) to be eligible.

Responsibilities

• Provide customer care to pool users of all ages and supervise activities.
• Maintain high standards of cleanliness and safety in the pool area; handle equipment safely.
• Be vigilant, calm under pressure, and ready to assist in lifesaving situations.

Skills

Customer service

Strong swimming

Lifeguard qualification

Education

National Pool Lifeguard Qualification (NPLQ)

Job description

Location: The Weald Sport Centre, Angley Rd, Cranbrook TN17 2PN

Working hours: Casual hours per week, between Monday to Sunday

Salary: £10.53 to £12.71 per hour + excellent benefits

At Serco, we're pleased to be recruiting on behalf of Leisure Solutions Community Trust.

Leisure Solutions Community Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for Lifeguards to join their team and help make a positive difference every day.

As a Lifeguard you'll be an important part of life here at the centre as you ensure that everyone can use the pool in safety and that they have access to everything they need to enjoy their visit.

Without you there can’t be any pool activity. But you won’t be working alone. Our leisure centre has a close knit and supportive team, all working towards providing an inclusive leisure hub for the entire community. You will also receive fantastic training and development opportunities and benefits including free leisure access and other various discounts.

What You'll Need To Do The Role

• You’ll need to have excellent customer service skills as you’ll be interacting heavily with our customers. So, whether you’ve earned that experience in a leisure or another customer facing environment, you’ll be a people person who is happy dealing with people of all ages and backgrounds.
• You will be providing customer care to people of all ages, supervising activities, maintaining high standards of cleanliness in the pool area, and ensuring the safe handling and set up of pool equipment. And of course, when needed – you’ll help to save lives.
• As a lifeguard you’ll naturally need to be safety conscious, vigilant, and able to deal with pressurised situations. Lastly, you’ll need to have strong swimming skills and it’s essential that you hold a National Pool Lifeguard Qualification (Royal Life Saving Society).

Why Join us

• Meaningful and vital work: Swimming pools are the beating hearts of our leisure centres and without lifeguards we can’t operate. You ensure that our customers can enjoy their activity in safety and when needed you save lives.
• A world of opportunity: Our lifeguards are integral to the running of our centres, so as well progressing into senior lifeguard positions you can move into other centre management roles in one of our 55 facilities.
• Great people: Our centres are close-knit and friendly, and we rely on each other for support. As well as the backing of the team you’ll also find all the resources you need for career progression through Serco Learning.

What We Offer

• Holidays: 21 days pro rata plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, free membership for Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
• For all Leisure benefits - Trust and Serco Leisure Employee Benefits

Let’s impact a better future, together.

Serco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban the Box: We also support fair access for those with unspent criminal convictions through our Ban the Box pledge (some roles may have security exemptions).

Please note, for many of our roles, a DBS check will be required.