Life Rooms Receptionist Walton

Merseycare; Liverpool; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a forward-thinking healthcare organization as a Life Rooms Receptionist, where you'll play a vital role in delivering exceptional service and support within the community. This permanent position at Life Rooms Walton offers the chance to work in a dynamic team dedicated to promoting health and wellbeing through innovative approaches. Your responsibilities will include managing reception duties, facilitating communication, and ensuring a welcoming environment for patients and visitors. If you're passionate about making a difference and possess strong interpersonal skills, this opportunity is perfect for you to contribute to a meaningful cause while developing your career in a supportive setting.

Qualifications

• GCSE or NVQ2 or equivalent required.
• IT literacy and effective communication skills essential.

Responsibilities

• Provide reception and administrative duties to ensure smooth operations.
• Manage patient and visitor interactions with sensitivity.
• Maintain accurate records and assist in data collection.

Skills

Effective communication

Interpersonal skills

Teamwork

Confidentiality

Attention to detail

IT literacy

Education

GCSE or NVQ2 or equivalent

Tools

Word processing software

Spreadsheet software

Email software

Job description

Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.

We take positive action to support disadvantaged groups and particularly encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore, we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.

Job overview

The Life Rooms is one of Mersey Care NHS Foundation Trust's innovative services. Our Social Model of Health is designed to support the prevention and population health agendas by activation through learning, social prescribing, and community. This model enables people to become more activated in their own health; it operates within a social approach that focuses on prevention and the enabling of community and community assets to encourage system change.

This is a permanent position based in Life Rooms Walton.

The successful candidate will join an enthusiastic, innovative, and motivated service and team dedicated to providing high quality services through a social model of health.

Main duties of the job

We have an exciting opportunity to join The Life Rooms team as a Life Rooms Receptionist. The post holder will provide reception and administrative duties to ensure the smooth day-to-day running of the work environment and will work with colleagues in establishing and maintaining administrative procedures to promote patient satisfaction.

Detailed job description and main responsibilities

1. Receive and direct patients and visitors on arrival at the centre, providing reception services for patients, staff, public, internal and external customers and organisations ensuring sensitivity when dealing with distressing situations.
2. Answering telephone calls using the switchboard system, receive and process incoming and outgoing telephone calls, taking messages and responding appropriately to maintain effective communication channels.
3. Sorting and distribution of mail to all departments.
4. Manage and maintain stock levels and ordering supplies.
5. Accurately record new and follow-up attendances on the electronic appointment system, updating and revising information where necessary.
6. Assisting with the collection of data and statistics to produce standardised computer-generated reports and/or statistical information for managers as and when required.
7. Maintain filing systems and other records as required ensuring they are up to date and accurate and implement changes to systems and procedures as directed.
8. To participate in meetings as required.
9. To ensure a professional approach to work maintaining confidentiality throughout.
10. Generally monitor security within the building.
11. Ensuring reception and waiting areas are kept clean, tidy and safe.
12. Report and record sickness, absences and any incidents or accidents in accordance with Trust Policy.
13. Staff may be required to work from other bases within the organisation.
14. The post holder shall as necessary provide cover for and undertake duties of absent colleagues.
15. The post holder shall follow all the policies and procedures of the organisation.

Person specification

Qualifications

• GCSE or NVQ2 or equivalent, or equivalent experience.
• IT literate.

Knowledge, Skills and Experience

• Effective communication and interpersonal skills.
• Ability to work effectively within teams.
• Ability to work in a confidential and sensitive manner.
• Ability to plan, prioritise and schedule work.
• Self-motivated.
• Able to work on own initiative.
• Able to work with attention to detail.
• Proven knowledge of word processing, spreadsheet and email software.

Values

• Accountability
• Support
• High professional standards
• Responsive to service users
• Engaging leadership style
• Transparency and honesty
• Discreet
• Change oriented

Please ensure you check the email account from which you apply for all correspondence. All information regarding your application will come from apps.trac.jobs not NHS Jobs.

Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.

As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum (essential) criteria for the role in the person specification.

Should you require a reasonable adjustment to our recruitment process please email [e-mail] to ensure that measures can be put in place to support you.

We reserve the right to close any vacancy earlier than advertised in exceptional circumstances once we have received a high volume of applications.

The Trust expects all post holders who require an enhanced DBS for their role subscribe to the DBS Update Service.

Flexible working requests will be considered for all roles.