Life & Pensions Manager Client Services

Ss&c Technologies, Inc.; Bristol; On-site; GBP 65,000 - 80,000; Full time

Job summary

SS&C Technologies, Inc. in the United Kingdom seeks an experienced Operations Manager to lead client operations in Bristol. You will drive regulatory compliance, ensure SLAs and KPIs are met, and collaborate with risk, compliance and finance teams to protect client outcomes.

You will oversee a team, conduct regular PDRs and 121s, coach staff, maintain a library of procedures, and deliver a robust MI suite to stakeholders for informed decision-making.

Qualifications

• Sound knowledge and understanding of DB/DC pensions.
• Experience in regulatory controls and MI reporting.
• Proven ability to train, coach and develop others.
• Excellent organisational and prioritisation skills.
• Strong communication skills.

Responsibilities

• Adhere to SLAs and KPIs and meet regulatory reporting requirements.
• Manage day-to-day running of the team and staff PDRs/121s.
• Assist team with complex case work and maintain policy library.
• Drive continuous improvement to client experience and outcomes.
• Develop and share a transparent MI suite with stakeholders.
• Foster collaboration across departments to manage risk and controls.

Skills

People management

Regulatory compliance

Regulatory reporting

Stakeholder management

Process improvement

Communication skills

Training and coaching

Organisational skills

Tools

Microsoft Office

Job description

Main purpose of role:

• Adhere to Service Level Agreements (SLAs) and Key performance Indicators (KPIs), meeting all Regulatory Requirements and Reporting.
• Manage the day to day running of the team ensuring all aspects of client administration are completed correctly and within the required turnaround timescales, whilst ensuring people management is timely and effective through staff PDRs, documented 121s and training/development.
• Assist team members with complex case work. Ensure the team have an up-to-date library of procedure guides and policies, which are regularly reviewed and updated. Create a culture of continuous improvement in the team by improving client experience and outcomes.
• Ensure a transparent suite of Management Information (MI) is available, regularly updated and shared with the relevant stakeholder(s) and forum(s).
• Effectively build and manage collaborative relationships across our business, including within Client Operations. Work with other department managers to ensure that adequate risk management and controls are in place across Client Operations.

Core Requirements: Regulatory

• To exercise due care and diligence, ensuring the area the role is responsible for are organised and controlled
• Ensure Regulatory reporting is completed timely and accurately.
• To uphold responsibilities for risk and business continuity practices as appropriate to the position the role holds within the organisation.
• To comply with the regulatory regimes in which SS&C operates, with particular consideration given to relevant Client Asset, Data Protection and Financial Crime Prevention regulations, as appropriate to the above role
• To attend / complete all regulatory training.
• To ensure robust controls and escalations exist in relation to incidents and breaches
• To escalates issues or potential breaches to your Line Manager, to enable consideration for Client Servicing implications.
• To provide input regarding the effectiveness and design of Regulatory changes, controls and MI, including contributing to the annual review of procedures

Quality: All employees are accountable for the delivery of a Quality service, driving for excellence in all their work activities:

• To be quality driven, aiming for 100% accuracy and timeliness of delivery in the team
• To effectively plan the way services are delivered so that all activity is directly related to providing quality services and meeting the expectations of the customer (internal and external)
• To continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance
• To observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties

People Management: All line Managers are accountable for the following:

• To communicate openly and honestly with their team
• To ask, listen and understand the team
• To be fair and consistent across the team
• To be accountable for own actions and the actions of the team
• To support their teams development and champion professional development

EEO Statement / Non-agency Disclosure We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense. Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. Background Checks All offers of employment at SS&C are subject to background verification checks, including 5-year employment history, proof of eligibility to work in hiring location, proof of address, credit check and criminal record check (where permitted by local law). The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful. Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

• Sound knowledge and understanding of DB/DC pensions
• Product/technical knowledge
• Proficient in Microsoft Office applications.
• Demonstrated people management skills
• Proven ability to train, coach and develop others
• Excellent organisational and prioritisation skills
• Strong communication skills
• Experience of managing senior stakeholders
  SS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.