Life & Income Protection Insurance Apprenticeship Programme 2027 - Gloucester

Howden; Gloucester; Hybrid; GBP 20,000 - 27,000; Full time

Benefits offered by this job

Pension scheme

Fully funded professional quals

23 days annual leave

Wellbeing support

Employee benefits

Job summary

Howden in Gloucester is offering a Life & Income Protection Apprenticeship Programme starting September 2027. You will join a permanent role from day one while completing an 18‑month development programme, with office presence 3–4 days a week at the start.

No prior insurance experience is needed; you’ll earn £23,000, gain a Level 3 Insurance qualification, and access structured learning, a generous pension, 23 days annual leave and wellbeing support as you build your career.

Qualifications

• No insurance experience required; we’ll teach you everything you need to know.

Responsibilities

• Learn insurance foundations and customer service through hands-on experience and structured training.
• Work with advisors to assess client requirements and suggested protections.
• Build rapport with customers and understand their background and medical history.
• Record accurate client information across multiple systems.
• Deliver exceptional customer service and manage telephone conversations professionally.
• Collaborate with underwriters and support advisors to obtain missing information.

Skills

Customer service

Communication

Relationship building

Phone etiquette

Education

GCSE English & Maths

Level 3 Insurance apprenticeship

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Life & Income Protection Insurance Apprenticeship Programme 2027

Location: Gloucester

Start date: September 2027

Salary: £23,000

Duration: You'll join us in a permanent role from day one while completing an 18-month development programme

Structure: You’re expected to work in the office at least 3-4 days per week at the start of your programme and you must live within a commutable distance. Your mandatory office days will reduce to 2 days per week once trained.

Qualification: Level 3 Insurance apprenticeship

Life & Income Protection Insurance Apprenticeship

Help People Protect What Matters Most

Ready to earn, learn and launch your career? This is more than your first job. You’ll gain real experience, work towards a recognised Level 3 Insurance qualification and build skills that will shape your future.

Our Life & Income Protection team helps individuals and families protect their financial future. Whether it's providing financial support when someone becomes seriously ill, is unable to work due to injury or illness, or helping loved ones after a bereavement, our team helps customers make some of life's most important financial decisions.

You’ll join a supportive and close-knit team, helping customers through their insurance applications while learning how advisors recommend the most suitable protection solutions.

You’ll join Howden on a permanent role and complete an 18-month development programme designed to develop your technical knowledge, professional skills and confidence to kick start your career.

What you’ll be doing?

You will begin with a structured induction before joining our Life & Income Protection team, where you will work alongside experienced colleagues and gradually take on more responsibility.

During the programme, you'll:

• Learn the foundation of insurance and customer service through hands-on experience and structured training.
• Work alongside experienced advisors to understand how customer requirements are assessed and how appropriate insurance protection is recommended based on their individual needs.
• Build rapport with our customers and help understand their background and medical history.
• Keep accurate and up-to-date client records across multiple systems.
• Deliver exceptional customer service and learn how to manage telephone conversations with professionalism and empathy.
• Learn how to work with and build relationships with underwriters at insurance companies and support our advisors with chasing any missing information.

Who are we looking for?

No insurance experience is needed; we’ll teach you everything you need to know!

You’ll be:

• Driven to succeed and approach every task with a positive attitude.
• Someone who thrives on connecting and building relationships with others.
• Able to handle sensitive conversations with confidence, empathy and professionalism.
• Confident speaking on the phone with a range of individuals.
• Resilient and comfortable managing challenging conversations with customers.
• Detail oriented and able to follow processes accurately and to a high standard.
• An independent worker and able to stay organised when managing multiple tasks.

To be eligible for our apprenticeship, you must:

• Have the full and unrestricted right to work in the UK.
• Have lived permanently in the UK for the last 3 years.
• Have achieved a grade C/4 in GCSE English and Maths.
• Not already hold a qualification that significantly overlaps with the content of this apprenticeship.

Why should you apply?

At Howden, people are at the heart of everything we do. As an employee-owned business, we believe success is built through collaboration, learning and supporting one another. You'll gain exposure to an exciting global industry, receive structured development throughout the summer and build relationships that could shape your future career.

You'll also benefit from:

• £23,000 and a generous pension scheme.
• Completing fully funded professional qualifications relevant for your role.
• Structured learning and development through our 18-month apprenticeship development programme.
• 23 days' annual leave, plus bank holidays.
• Access to discounted personal health policies, wellbeing support and a range of employee benefits and insurance products.

Want to know what life at Howden is really like? Visit our Early Careers hub to explore our culture, learn more about the insurance industry, and get practical tips to help you prepare for our recruitment process. It's also a great way to work out which career path suits you best.

You can also follow our TikTok accounts, @earlycareersjo and @millieinsurancecareers , for behind-the-scenes insights into life at Howden, career advice, and application tips from our Early Careers team.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals that share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent