Life Claims Assessor

Accenture; London; Remote; GBP 30,000 - 33,000; Full time

Job summary

A leading consulting firm is looking for an experienced Life Claims Assessor to join their remote team. You will manage protection claims, ensuring quality decisions and excellent customer service. Ideal candidates should have recent experience with Life underwritten protection products and strong communication skills. Join a company recognized for its commitment to innovation and employee well-being.

Qualifications

• Recent experience assessing claims for Life underwritten protection products.
• Well-organized with the ability to multitask.
• Focus on delivering excellent customer service.

Responsibilities

• Manage Individual Protection claims from notification to final settlement.
• Assess claims in line with the client claims philosophy.
• Build and maintain relationships with intermediaries and service providers.

Skills

Excellent interpersonal and communication skills

Ability to multitask

Proactive 'can-do' attitude

Job description

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Life Claims Assessor

Location: Remote

Salary: £30,000 - £32,500 (depending on skills and experience)

Are you an experienced Life Claims Assessor with an appetite for providing excellent customer service and supporting vulnerable customers? If so, this could be your next career move. We pride ourselves on being innovative, customer-focused, and committed to making a positive impact on our policyholders.

As a Life Claims Assessor, you will make fair and balanced claims decisions within industry guidelines and our client's claims philosophy. Speed and quality are essential, using appropriate evidence.

You will have daily contact with customers, intermediaries, and service providers via written communication and telephone.

What we expect from you:

1. Manage Individual Protection claims from notification to final settlement within your authority and service standards.
2. Assess claims in line with the client claims philosophy and policy terms.
3. Obtain additional information related to claims or inquiries.
4. Explain claims requirements and decisions.
5. Resolve appeals and complaints.
6. Build and maintain relationships with intermediaries and service providers.
7. Contribute ideas for continuous improvement of the claims process.
8. Collaborate with other departments like Group Claims, Underwriting, Actuarial, and Client Services to enhance overall practices.

Key requirements:

1. Recent experience assessing claims for Life underwritten protection products.
2. Excellent interpersonal and communication skills.
3. Well-organized with the ability to multitask.
4. A proactive 'can-do' attitude with a focus on delivering excellent customer service.

About Accenture:

We aim to deliver on the promise of technology and human ingenuity. With over 775,000 colleagues, we help stakeholders reinvent and drive positive change. We value innovation, diversity, and inclusion, fostering a workplace where everyone feels respected and empowered. We support our people's well-being and provide opportunities for growth through certifications, learning, and diverse experiences. We are proud to be recognized as one of the World's Best Workplaces. Join us at Accenture to be part of meaningful change.

Visit us at accenture.

Equal Employment Opportunity Statement:

All employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship, or other protected categories.

Job candidates are not required to disclose sealed or expunged records of conviction or arrest during the hiring process.

Job ID R00276386