Life Claims Adjuster

QBE; City Of London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading international reinsurance firm is seeking a Life Claims Adjuster in London. You will manage a portfolio of life claims, contribute to process improvements, and ensure compliance with internal standards. The ideal candidate has experience in life insurance claims, strong analytical skills, and is fluent in Dutch and English. Join us to support our mission of delivering impactful outcomes for clients while fostering a collaborative environment.

Benefits

Flexible working arrangements

Wellbeing initiatives

Inclusive workplace culture

Qualifications

• Experience in life insurance and/or reinsurance claims required.
• Fluency in Dutch and English essential; Spanish or French is a plus.

Responsibilities

• Support the implementation of the Claims strategy.
• Manage your own caseload efficiently.
• Build and maintain strong relationships with clients.
• Assist in forecasting claims activity.

Skills

Claims Administration

Communication

Critical Thinking

Customer Service

Data Entry

Detail-Oriented

Document Management

Insurance Claims Processing

Intentional collaboration

Managing performance

Microsoft Applications

Prioritization

Problem Solving

Risk Assessments

Time Management

Tools

Excel

Job description

Overview

Life Claims Adjuster – Brussels/London

QBE Re is the reinsurance arm of QBE Insurance Group, operating globally to deliver tailored risk solutions across a wide range of sectors. Our Brussels office plays a strategic role in supporting international operations combining local market insight with the strength of a global network. We foster a collaborative and inclusive culture, where innovation and expertise drive impactful outcomes for our clients and partners.

Your role:

As a Reinsurance Claims Adviser Life, you will play a key role in supporting the delivery of QBE Re’s claims strategy. You will manage a portfolio of reinsurance claims Life, contribute to process improvements, and ensure compliance with internal and regulatory standards. This role also involves close collaboration with internal teams and external stakeholders to ensure timely and fair claims outcomes.

Responsibilities

• Support the implementation and communication of the Claims strategy to meet business objectives.
• Contribute to the development of claims processes and procedures aligned with operational goals.
• Assist in forecasting claims activity through data analysis and market awareness.
• Ensure compliance with corporate and statutory service standards.
• Manage your own caseload efficiently, ensuring timely and effective claims handling.
• Resolve customer service issues promptly and professionally.
• Supervise and support claims team members, ensuring quality and performance standards are met.
• Foster team development through leadership and best practices.
• Build and maintain strong relationships with clients, brokers, and service providers.
• Assess and pursue recoverable amounts and approve significant claims within authority limits.

About you

You bring experience in life insurance and/or reinsurance claims, including file acceptance and commutations.

Languages

• Fluency in Dutch and English is essential. Spanish, French or any other languages are a plus.

Core Competencies

• Communication: Clear and professional interaction with internal teams, brokers, and cedents.
• Customer Focus: Strong service orientation with a commitment to fair and transparent outcomes.
• Analytical Thinking: Ability to interpret bordereaux, identify trends, and assess complex claims.
• Technical Proficiency: Skilled in claims systems, Excel, and reporting tools.
• Medical Knowledge: Familiarity with medical terminology relevant to life claims.
• Initiative & Collaboration: Proactive in process improvement and knowledge sharing.

You are motivated, adaptable, and comfortable working in a dynamic environment with evolving priorities.

Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation. The company’s approach to flexibility supports diverse needs and locations in Europe.

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.

To find out more about why you should work for QBE, visit our careers page.

What next?

If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

We believe this is our moment – what if it was yours too?

APPLY NOW and let’s make it happen!

Skills

Claims Administration, Communication, Critical Thinking, Customer Service, Data Entry, Detail-Oriented, Document Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Microsoft Applications, Prioritization, Problem Solving, Risk Assessments, Time Management

How to Apply

To submit your application, follow the step by step process in the Apply section.

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.