Licensing Team Manager — Lead Compliance & Change

South Norfolk and Broadland Council; Norwich; On-site; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Free onsite parking

Employee discounts

Competitive holiday allowance

Wellbeing initiatives

Local Government Pension Scheme

Job summary

South Norfolk and Broadland Councils are recruiting an experienced licensing professional for a new management role within the Licensing Team in Norwich. You will lead a team, manage licensing projects from Alcohol to Zoos, and improve the customer journey while ensuring compliance and positive growth for local businesses.

You will work closely with the Licensing Team Manager, represent the team in decision-making, and travel to multiple sites as part of duties.

Qualifications

• Degree (or equivalent qualification) in a relevant subject, or substantial equivalent experience.
• Experience managing teams and/or projects within a complex environment.
• Politically astute with experience working with Elected Members and stakeholders.
• Strong verbal and written communication with experience engaging with the public.

Responsibilities

• Support delivery of complex licensing activities and provide direct line management for Assistant Licensing Officers.
• Take ownership of day-to-day management responsibilities and act as lead officer in the Licensing Team.
• Improve the customer journey for licensing applicants and enhance operational efficiency through project work.
• Investigate breaches of licensing law, gather evidence, prepare reports and prosecution files as required.
• Provide informed advice on contentious licensing issues and support policy reviews, consultations and publication requirements.
• Assist with income recovery and proportionate debt recovery actions as appropriate.

Skills

Project management

People management

Regulatory compliance

Stakeholder engagement

Analytical thinking

Education

Degree in a relevant subject

Job description

South Norfolk and Broadland Councils are recruiting an experienced licensing professional for a new management role within the Licensing Team in Norwich. You will lead a team, manage licensing projects from Alcohol to Zoos, and improve the customer journey while ensuring compliance and positive growth for local businesses.

You will work closely with the Licensing Team Manager, represent the team in decision-making, and travel to multiple sites as part of duties.