Licensing Support Officer

Medirest Signature; Hereford; On-site; GBP 25,000 - 28,000; Full time

Job summary

A local council in Herefordshire is seeking a Licensing Support Officer for a fixed-term role. The ideal candidate will provide high-quality support for licensing functions, ensuring accuracy and compliance with regulations. Key qualifications include 5 GCSEs and excellent customer service skills. The position offers flexible working options and a comprehensive benefits package, including a pension scheme and generous annual leave.

Benefits

31 days’ annual leave plus bank holidays

Flexible working arrangements

Employee Assistance Programme

Payment of professional membership fees

Qualifications

• Enthusiastic and self-motivated with the ability to engage with various stakeholders.
• Able to administer and issue a wide range of licenses within timescales.
• Competence in IT systems is required.

Responsibilities

• Provide high-quality support to the licensing function.
• Administer, prepare, and issue licenses adhering to legislative requirements.
• Engage and advise members of the public on licensing matters.

Skills

Excellent customer service skills

Strong time management and prioritization

Attention to detail

Good numerical and analytical skills

Education

5 GCSEs grades A-C including Maths and English

Tools

ECDL or equivalent qualification

Experience with databases (especially Civica)

Job description

About The Role

Role: Licensing Support Officer

Contract: Fixed Term 1 year

Salary: £25,183 to £27,269 pa

Hours: 37

Location: Plough Lane - at discretion of manager; home working may be considered

Closing Date: 4 August 2025

Interview Date: 13 August 2025

The Role

We are looking for an enthusiastic and self-motivated Licensing Support Officer to work within our busy licensing section. You will provide high-quality support to the licensing function and the wider environmental health and trading standards division.

You will administer, prepare, and issue a wide range of licenses within strict timescales, adhering to legislative and policy requirements. Accuracy and attention to detail are essential.

You will have excellent customer service skills and be able to confidently engage and advise members of the public, police, legal bodies, trade members, and other council departments on licensing matters.

As much of your work will be independent, strong time management and prioritization skills are necessary.

You should be competent in IT systems and hold an ECDL or equivalent qualification. Experience with databases, especially Civica, is essential.

You must have 5 GCSEs grades A-C or equivalent, including Maths and English, with good numerical and analytical skills.

We seek someone with exceptional organizational skills, dependability, and the ability to handle confidential information. No prior experience is required as full training will be provided.

To discuss the role informally, contact: [e-mail]

Benefits of working for Herefordshire Council

• Pension scheme enrolment in the LGPS
• 31 days’ annual leave plus bank holidays, with options to purchase additional days
• Flexible working arrangements, including flexi-time, job-share, part-time, and home working
• Employee Assistance Programme with 24/7 support
• Payment of professional membership fees
• Access to various retail, leisure, holiday, and health benefits

We welcome applicants regardless of personal characteristics or social identity. Flexible working requests and reasonable adjustments will be considered.

The following candidates will be shortlisted if they meet essential criteria:

• Individuals indicating a disability (supporting the "Disability Confident" scheme)
• Members of the Armed Forces or their families (supporting the Armed Forces Covenant)
• Herefordshire care leavers

Please refer to the Job Description and Person Specification for more details. To apply, submit your CV and a supporting statement within the application form, referencing the job description and person specification, explaining how you meet the requirements.

About The Company

The Council plan outlines our contribution to a better Herefordshire. Find out more: Herefordshire Council Plan 2024-28