Licensing Support Officer

Nations Recruitment; Barry; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local recruitment agency is seeking an admin staff member for temporary cover at Cardiff City Council. Responsibilities include processing taxi driver licensing applications and providing customer service. The ideal candidate should possess strong communication skills and thrive in a fast-paced environment. This part-time role offers a salary of £13.47 per hour.

Qualifications

• Experience in customer service and handling inquiries.
• Familiarity with administrative procedures.
• Knowledge of council policies preferred.

Responsibilities

• Process taxi driver licensing applications.
• Respond to related queries in person and via email.
• Ensure compliance with the Council’s Financial Regulations.

Skills

Strong communication skills

Ability to work in a fast-paced environment

Job description

Job Category :Admin & Clerical
Location : Cardiff City Council (SRS), Vale of Glamorgan Council
Hours Per Week : 22.00
Start Date : Immediate Start
Start Time : 08:30
End Time : 16:30
Salary: £13.47
We are looking for a friendly and reliable team member to provide temporary cover during a period of increased workload at our office in County Hall, Cardiff.

The ideal candidate will have strong communication skills and be able to work effectively in a fast-paced environment. The role involves processing taxi driver licensing applications and responding to related queries. This includes a mix of face-to-face customer service at the counter, as well as answering email and occasional telephone enquiries (please note this is not a telephone-based role, as only a small number of calls are received each day).

General Duties
• Ensure compliance with the Council’s Financial Regulations,
Standing Orders, Policies and Procedures
• To implement the principles of the Council’s Equal Opportunity
Policy whilst carrying out the above duties
• To adhere to Health and Safety legislation / relevant Council policies
and procedures and to take reasonable care for the health and safety
of yourself and other persons who may be adversely affected by your
acts / omissions.
• To report without delay any safeguarding concerns to the
appropriate safeguarding officer
• To implement the principles of the Council’s Environment Policy
while carrying out the above duties.
• Such other duties and responsibilities commensurate with the grade
and in accordance with the general character of the job as may
reasonably be required by the Head of Service from time to time.



Working hours:


Wednesday and Thursday: 08:30 – 16:30 (30-minute lunch break)
Friday: 08:30 – 16:00 (30-minute lunch break)