Licensing Property Relationship Manager

DJ Alexander; City of Edinburgh; On-site; GBP 24,000; Full time

Job summary

An established industry player is seeking a dedicated Licensing Property Relationship Manager to join their dynamic team in Edinburgh. This full-time role involves supporting the HMO team, ensuring compliance with regulations, and providing exceptional customer service. The ideal candidate will have strong organizational skills and a passion for property management. With a competitive salary and a range of benefits, this is a fantastic opportunity to grow within a supportive and inclusive workplace. Join a company that values diversity and offers professional development to help you thrive in your career.

Benefits

Discounts at over 900 retailers

Free counselling through Employee Assistance Programme

Option to purchase up to 5 extra holiday days

Smart Tech Scheme

Cycle2Work Scheme

Enhanced Family Friendly Leave policies

Competitive salary and bonuses

Celebrations for service milestones

Retirement pension scheme

Support for professional development

Qualifications

• At least 1 year of property management experience preferred.
• Strong customer service and organizational skills required.

Responsibilities

• Support HMO team manager to achieve departmental objectives.
• Ensure compliance with HMO regulations and standards.
• Provide exceptional customer service and maintain client relationships.

Skills

Customer Service Skills

Administrative Skills

Organizational Skills

MS Word

MS Excel

Property Management Experience

Job description

Join to apply for the Licensing Property Relationship Manager role at DJ Alexander.

Welcome to DJ Alexander, part of Lomond, the UK's leading network of lettings and estate agencies, covering Edinburgh, Glasgow, St. Andrews, Dundee, and Aberdeen with over 300 staff. We are seeking a Licensing Property Relationship Manager based in our Edinburgh city centre office at 10 Sunnyside, EH7 5RA. The position is full-time, Monday to Friday, 9am - 5pm, with a salary of £23,500 per annum.

Responsibilities:

• Support the HMO team manager to achieve departmental objectives.
• Ensure all HMO processes comply with regulations and standards.
• Provide exceptional customer service.
• Maintain client relationships and communicate key property management aspects.
• Assist with administrative tasks such as displaying notices, processing fire risk assessments, and addressing tenant and landlord issues.
• Raise jobs for HMO properties and coordinate with contractors.
• Understand application requirements and processes within DJ Alexander's portfolio.
• Learn standards for HMO properties, conduct pre-application inspections, and report to landlords.
• Develop knowledge of HMO regulations and ensure compliance for licensing.
• Communicate effectively with landlords, contractors, PMs, and authorities, including conducting inspections and creating reports.
• Understand ASB legislation and address related issues with tenants.
• Become an HMO specialist, confident in attending licensing hearings.
• Learn how to conduct HMO surveys, draw floor plans, and advise landlords on licensing requirements.
• Ensure appropriate coverage for HMO 24-hour contact.
• Collaborate with other departments to support business objectives.

Candidate Qualities:

• Current UK driving license.
• Preferably at least 1 year of property management experience.
• Excellent customer service skills.
• Strong administrative and organizational skills.
• Proficient in MS Word and Excel.
• Legal right to work in the UK.

Benefits:

• Discounts at over 900 retailers via our smart spending app.
• Free counselling through Employee Assistance Programme.
• Option to purchase up to 5 extra holiday days annually.
• Smart Tech Scheme for gadgets and appliances.
• Cycle2Work Scheme to promote eco-friendly commuting.
• Enhanced Family Friendly Leave policies.
• Competitive salary, bonuses, and incentives.
• Celebrations for service milestones.
• Retirement pension scheme.
• Support for professional development and qualifications.
• Company socials and a fun, inclusive workplace.

DJ Alexander values diversity and inclusion, welcoming applicants of all backgrounds. Apply today to join a workplace that values you!