Licensing Compliance Advisor

Redefined Ltd; Warwick; Hybrid; GBP 29,000; Full time

Job summary

Join a leading charity focused on preserving UK's waterways as a Licensing Compliance Advisor. The role involves providing administrative and customer service support while ensuring compliance with licensing regulations. An educational background at A level or equivalent is desired, alongside strong organizational and customer service skills.

Benefits

Contributory DC Pension scheme

25 days paid holiday

£200 personal learning & growth award

Free access to specialist counselling

Paid volunteering leave

Employee benefits including discounts

Flexible working arrangements

Qualifications

• Éducation de niveau A ou équivalent, de préférence en administration.
• Capacité à travailler en équipe avec un haut niveau d'organisation.
• Expérience en relations clients dans des situations complexes.

Responsibilities

• Assurer le soutien administratif et le support client aux départements fonctionnels.
• Effectuer des analyses des comportements de navigation pour assurer la conformité.
• Gérer les demandes de licence et préserver la sécurité du réseau de voies navigables.

Skills

Organisational skills

Customer service skills

Attention to detail

Education

A level or equivalent

NVQ Level III Business Administration

Tools

MS Excel

Customer Relationship Management systems

Job description

Job Purpose

Internal Job Title: Licensing Compliance Advisor x2

Advertised Salary: £28,500 + benefits

The Canal & River Trust is one of the UK's largest charities, we maintain 2,000 miles of historically and environmentally important canals, rivers, docks and reservoirs - preserving and protecting them for future generations.

We're offering an amazing opportunity to join our charity as a Licensing Compliance Advisor in our Licencing Compliance & Enforcement team. Your role, you will be providing the business with administration and internal customer service support, assisting all functional departments in achieving Canal & River Trust's aims to increase the number of people using the waterways and improve safety whilst protecting the heritage, environment, and integrity of our unique inland waterways network.

Licensing, Compliance, 6 Enforcement play a vital role in supporting customers achieve licence compliance, reporting and signposting of vulnerability and safeguarding concerns, and protecting c.£25m income derived from boat licensing.

Our-values ( https://canalrivertrust.org.uk/refresh/media/thumbnail/35240-our-values.pdf ) and below.

Location

The role offers the opportunity and flexibility to predominantly work from home, with occasional time spent in a nearby Hub for collaborative working in either Birmingham, Newark, Hatton, Leeds, Burnley or Gloucester . (whichever is nearest to where you live).

Travel will occasionally be required within the region for site visits, events and meetings . It is therefore essential that you are able to effectively work from home, whilst also having the flexibility to be mobile when necessary.

Canal & River Trust have a flexible working policy and are open to considering part-time applicants.

Knowledge, Skills/Qualifications & Experience

Key responsibilities:

• Review customer and licensing data generated from various systems and commence relevant enforcement and customer support processes.
• Ensure processes run correctly; generating and reviewing exception reports as
• Allocate process tasks to within Licensing, Compliance, and Enforcement
• Ensure processes are progressed effectively and in a timely manner, through monitoring and working with team members.
• Undertake analysis of cruising patterns and behaviour to determine compliance with licence and legislative requirements and inform future licensing offers and decisions.
• Assess sightings data to establish compliance with other licence and statutory
• Provide customer support, in writing and on the phone, including advice on boat licence requirements, relevant legislation, enforcement and welfare processes, and licence and online shop account queries.
• Support customers processing boat licence applications and making account changes over the phone, understanding and solving system issues.
• Support early identification of potential vulnerabilities, equalities issues, safeguarding concerns, and other factors that may require involvement from our welfare or safeguarding
• As required, provide data to support management reporting
• Raise purchase orders, create one-time vendors, and process invoices in line with defined processes and timescales.
• Ensure Billing processes are adhered to, and systems kept up to date.
• Identify and support customers whose direct debit applications have failed.
• Administer customer refunds, accurately calculating figures using account information.
• Displaying the Trust values and behaviours at all time.

About you:

Technical:

• Educated to A level standard or equivalent e.g. NVQ Level III Business Administration, advantageous.
• A confident communicator with excellent organisational and planning skills.
• Ability to work closely to various processes, with great attention to detail and awareness of legislative requirements.
• Ability to work with customers where a structured approach is required, often in difficult, complex, and sensitive circumstances. Experience dealing directly with customers or the public regarding complaint, conflict, or enforcement is advantageous.
• Experience of systems handling financial transactions, invoicing, and purchase orders.
• Computer literacy, including knowledge of Office 365 suite, particularly MS Excel, and use of a Customer Relationship Management systems.
• Knowledge of or experience in SAP functions and reports is desirable but not essential.

General:

• Ability to manage a high workload working predominantly from home, remaining focussed and meeting deadlines.
• Ability to work closely and co-operatively with others to identify and complete actions and tasks within processes.
• Willingness to comply with Canal & River Trust Health & Safety policy and defined standards, report incidents, accidents and near misses.
• Good knowledge of GDPR, Freedom of Information Act, Equality Act 2010 and how this impacts your work.
• Assess the risks and make adjustments to work methods where appropriate.
• Consider your own and others behaviour.
• To be aware of your own responsibilities regarding safeguarding and to support our commitment to providing safe environments and working practises that promote and protect the safety and welfare of children, young people and adults at risk at all time.

To apply: click on the "Apply for this job" button and follow the process - complete the application form & upload current CV.

If you have any questions about the role please contact [e-mail]

We reserve the right to close this vacancy early if we receive sufficient suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible.

What We Offer

In addition to your annual base salary of £28,500, we also offer a competitive contributory DC Pension scheme arrangement, and numerous other employee benefits, including several salary sacrifice benefits we are also open to flexible working arrangements. These include:

• Competitive contributory DC Pension scheme arrangement, where we will double your contribution to a maximum of 10%.
• 25 days paid holiday (plus paid Bank Holidays), increasing to 30 days after 5 years.
• Home working status with 'hub' facilities available should you need the flexibility to work outside of home.
• Annual £200 personal learning & growth award to spend on any learning related activity.
• Free access to specialist counselling on a range of issues, e.g. health, financial, well-being and domestic matters.
• Access to a range of employee benefits including store discounts, boating holiday discounts and holiday purchase scheme.
• 2 days paid volunteering leave per annum, allowing you to volunteer for a local community project etc.
• Free fishing facilities across our canal network.

At the Trust we care passionately for our waterways, and as importantly, for those who look after and use them. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do as a Trust. We are striving to represent the diverse communities that we are a part of and welcome applicants from across all sectors of the community.

All candidates will be treated on the basis of their merits, skills and abilities and solely by being assessed against the requirements for the job.

When you join the Canal & River Trust you become a member of an engaged team working to preserve our heritage for future generations. Come and share your passion and knowledge with a team that makes a difference to millions of people every day.

Find out more about us on our website: https://canalrivertrust.org.uk/about-us