Library Team Leader

We Manage Jobs(WMJobs); Droitwich Spa; Hybrid; GBP 17,000 - 19,000; Full time

Job summary

Worcestershire Libraries is seeking a Library Team Leader for positions in Evesham and Bromsgrove. This role involves leading a team to deliver exceptional customer service and promote community engagement. Ideal candidates will have experience in customer service, team leadership skills, and a passion for libraries. The position requires alternate Saturday work and travel between sites. Benefits include a great holiday entitlement, a brilliant pension scheme, and opportunities for professional development.

Benefits

Great Holiday Entitlement

Brilliant Pension Scheme

Professional Learning & Development

Flexible Working

Qualifications

• Experience in providing excellent customer service.
• Ability to lead and motivate a team.
• Understanding of information resources.

Responsibilities

• Lead and supervise staff to deliver excellent customer service.
• Set clear expectations and goals for team performance.
• Promote wider community participation and literacy.

Skills

Customer service

Team leadership

Communication

Job description

Overview

Job Title: Library Team Leader
Two Vacancies
Evesham:22.5 hours per week (£17,391 to £18,865 per annum)
Bromsgrove:18.5 hours per week (£14,299 to £15,511 per annum)
Team: Worcestershire Libraries
Permanent Contract

The Role

We have 2 opportunities for a dynamic, enthusiastic and flexible individual, with experience of providing excellent customer service and leading a team to join Worcestershire Libraries. One working in the Evesham Cluster: Evesham, Pershore and Broadway libraries and one in the Bromsgrove Cluster: Bromsgrove, Droitwich, Rubery, Hagley and Catshill Libraries.

As a Team Leader in the Library Service, you will lead and supervise staff to deliver excellent customer service to our broad and diverse customer base. This will include setting clear expectations and goals to support high performance in the Library Customer Advisor team. You will be working alongside the wider library team delivering a broad range of literacy, reading and learning services and helping to promote wider community participation. You will have an excellent understanding of information resources, be comfortable working closely with partner organisations and be able to demonstrate a positive and proactive approach to customer service across a diverse customer base, including children and young people.

If you can enthuse and motivate a team by promoting a clear sense of purpose, inspiring a positive attitude to work, arousing a strong desire to succeed among team members and would like to be part of a forward-thinking service then we would love to hear from you.

The post is based on a 2 week rota which includes alternate Saturday working and you would be expected to travel between sites.

If you would like more information please contact Bromsgrove Cluster Manager, Nicki Hitchcock: [e-mail] or The Hive Library Services Manager, Dr. Stephanie Deakin-Jones: [e-mail]

Benefits

You’ll find an overview of the benefits Worcestershire County Council have to offer on our webpage:

• Worcestershire County Council - Why work for us?

Some of these offers include:

• Great Holiday Entitlement: As well as bank holidays, you\'ll get 26 days paid holiday (pro rata for part-time staff). This goes up to 31 days when you have been with us for 5 years. If you get more than 26 days where you work now, don\'t worry because if you join us without a break, we\'ll match your holiday up to 31 days. If you’re successful and want to take advantage of this do let us know!
• Brilliant Pension Scheme: The Local Government Pension Scheme (LGPS) is a nationwide, career average pension scheme and is a valuable part of the pay and reward package for employees working in local government.
• Professional Learning & Development: We actively encourage learning and development for all our staff should they want to progress further or explore other areas within the organisation.
• Flexible Working: We are proud to offer hybrid working to provide a better work/life balance where possible.

Equality & Diversity: The County Council is committed to equality of opportunity for all citizens and celebrates the diversity of all its residents.

Application Closing Date: Sunday 2nd November 2025

Anticipated Group Interview Date: Week beginning the 10th November

Anticipated 1-to-1 Interview Date: Week beginning the 10th November

Attached documents
Library Team Leader March 2015_PS.DOC
JD Library Team Leader WCC.doc