Library Supervisor

Leicestershire County Council; Melton Mowbray; On-site; GBP 24,000 - 30,000; Full time

Job summary

A local council in the UK seeks a Library Supervisor to manage a team and ensure high-quality, customer-focused library services. Responsibilities include leading Library Services Assistants, managing room bookings, and promoting services. Candidates should have customer service experience, knowledge of regulations, and excellent communication skills. This role offers flexibility to accommodate personal commitments.

Qualifications

• Experience in a customer service environment.
• Understanding of equal opportunities and relevant regulations.
• Ability to manage time effectively and work independently.

Responsibilities

• Manage a team of Library Services Assistants and volunteers.
• Ensure the provision of high-quality customer-focused service.
• Promote and deliver library services and campaigns.

Skills

Customer service experience

Knowledge of health and safety regulations

Effective communication

IT skills

Time management

Conflict resolution

Planning and prioritizing

Job description

Overview

Leicestershire libraries are at the heart of our communities, providing information and advice, activities to improve wellbeing and develop skills, supporting those seeking employment, and sharing a love of reading with people of all ages.

Role

As a Library Supervisor, you will be responsible for ensuring the provision of a high-quality customer-focused service through the management of a team of Library Services Assistants, Mobile Library Drivers, and volunteers. You will ensure that team members are kept well informed and that they have the necessary skills to provide a welcoming and efficient frontline service to customers. You will manage room bookings and use of the venue, promote and deliver campaigns and other services aligned with the annual service plan, and ensure that the library sites remain attractive and well presented. You will also be responsible for collating statistical, financial, and other data to provide accurate information for service planning and monitoring.

Flexible working

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual\'s personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.

Responsibilities

• Have experience of working in a customer service environment.
• Have knowledge of health and safety and general data protection regulations.
• Be able to manage your own time effectively and to work on your own initiative.
• Be able to communicate effectively with others including conflict resolution.
• Be able to plan and prioritise your work.
• Have IT skills and be able to collate information and data.
• Be able to travel around the county in a cost-effective manner.

Qualifications and attributes

You must also have an understanding of, and commitment to, equal opportunities, and the ability to apply this to all situations. In addition, we expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.

Diversity and recruitment

Disability Confident About Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Are you looking for a rewarding job where you can make a difference to your local community? If so, why not considering joining our libraries service.