Library Services Facilitator

TN United Kingdom; Stretford; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking educational institution as a Library Services Facilitator, where you will play a vital role in enhancing the learning experience for students. This dynamic position involves providing essential support and resources within the library, ensuring a welcoming environment for all users. With a focus on customer service and effective communication, you'll help students navigate their studies and develop essential research skills. Enjoy a supportive workplace that values professional development and offers generous benefits, including extensive annual leave and a contributory pension scheme.

Benefits

48 Days Annual Leave

Generous Contributory Pension Scheme

Onsite Starbucks

Employee Assistance Programme

Continuous Professional Development

Free Parking

Qualifications

• Experience in providing high-quality customer service in a library setting.
• Ability to deliver library inductions and support independent learning.

Responsibilities

• Assist students and staff with queries and IT resources.
• Deliver library inductions and study skills sessions.

Skills

Customer Service Skills

Oral Communication

Written Communication

ICT Software Proficiency

Organizational Skills

Education

Level 3 Library Qualification

Maths and English at Level 2

Level 2 IT Qualification (e.g., ECDL)

Tools

Microsoft Office

Job description

Social network you want to login/join with:

Library Services Facilitator (Term Time Only)

Hours: 36.25 hours

Working: 40.63 weeks (paid for 49.83 weeks to include accrued annual leave)

Location: Altrincham Campus, Stretford Campus (although requirements across the Group may require cover at other sites as agreed with Programme Leader/Head Of Studies)

An opportunity has arisen for a Library Services Facilitator to join The Trafford College Group (TCG) and play a leading role in realising our vision to unlock the potential and foster the success of all our learners by providing effective learning spaces and resources to support independent learning.

About you:

We are looking for someone who can work within our libraries, providing effective learning spaces and resources to support independent learning and a welcoming service for all members of the College.

You will provide support and a high quality of customer service to the users of the Library, which will include good oral and written communication skills and the ability to deal tactfully with staff and students.

You will have excellent customer service skills, be organised, and able to handle regular, routine tasks. You will have experience of using a range of ICT software and a good working knowledge of Microsoft Office software.

The Job:

You will provide a service to students and staff; answering queries, assisting with the use of IT and resources, and supporting students to focus on their studies.

You will deliver library inductions to both students and staff, delivering independent research and study skills sessions to groups of learners alongside teaching staff throughout the academic year.

You will liaise with designated FE curriculum teams to ensure the library has the relevant resources for the curriculum area.

To be successful in this role, you must have a Level 3 Library or initial teaching/training qualification (e.g., PTLLS) or a commitment to achieve this within two years, and Maths and English at Level 2 or equivalent. A Level 2 IT qualification (e.g., ECDL) would be desirable.

About TSCG: - A Great Place to Work

The Trafford & Stockport College Group has recently entered an exciting new phase through the merger with Cheadle and Marple 6th Form College. This merger provides the Group with a unique opportunity to further shape and direct 16-19 and adult education across a wider area with campuses at Altrincham, Stretford, Stockport, Cheadle, and Marple.

Every year, thousands of students join us on courses designed to further their career prospects, enable transition to higher education, or simply support learning new skills and well-being. Employment benefits include:

• 48 days annual leave (including bank holidays)
• Generous contributory pension scheme
• Onsite Starbucks
• Employee Assistance Programme
• Continuous Professional Development
• Free Parking

Staff at Trafford & Stockport College Group go above and beyond to ensure our students receive the best teaching and support. We uphold high standards, evidenced by our achievement and progression outcomes annually.

The Trafford & Stockport College Group promotes diversity and is committed to equality. As part of our commitment to being a Disability Confident Employer, all disabled applicants who meet the minimum requirements will be guaranteed an interview.

We are committed to safeguarding and promoting the welfare of all learners. Employment is subject to an Enhanced DBS check, and for regulated posts, an additional barred list check. The Group will cover the costs.

Please note that, in line with new guidance, an online search will be conducted on shortlisted candidates to identify any incidents or issues relevant to safeguarding. This will be done after shortlisting for all candidates attending interviews.

Due to high application volumes, we cannot respond to each applicant. If you haven't been contacted within 3 weeks of the closing date, consider your application unsuccessful.

Closing date for applications: 28th June 2024

This position is open to direct applicants only.

We look forward to receiving your application.