Library Professional Associate - Digital Services Librarian

Town of Shrewsbury, Massachusetts; Shrewsbury; On-site; GBP 47,000 - 49,000; Full time

Job summary

A local public library in Shrewsbury is seeking a Digital Services Librarian to advance technology access and digital services. The ideal candidate will manage library technology, troubleshoot issues, and provide digital literacy training. AMLIS degree required along with experience in digital services. This full-time role offers competitive benefits including vacation and professional development support.

Benefits

Three weeks of vacation from day one

High-quality health insurance

Membership in Contributory Pension System

Paid Family and Medical Leave

Qualifications

• At least two years of experience working with tech systems and digital services.
• Proven ability to work independently and manage multiple priorities.
• Strong understanding of professional library principles related to digital services.

Responsibilities

• Be the go-to expert for library technology systems.
• Troubleshoot tech issues in collaboration with the Town IT Department.
• Administer and enhance the library’s website.

Skills

PC and tablet troubleshooting

LAN/network support

Customer service excellence

Web design

Adaptability in fast-paced environments

Education

ALA-accredited MLIS degree

Tools

G-Suite

Microsoft Office

Adobe products

Evergreen ILS

Job description

Weekly Hours: 37.5 Hours / Week

Title: Library Professional Associate - Digital Services Librarian

Location: Shrewsbury Public Library

Bargaining Unit: Non-Union

Hiring Range: $63,673.68 - 65,000.00 (DOQ)

Department & Supervisor: Adult Services, Assistant Library Director

Summary

The Shrewsbury Public Library, a cornerstone of civic life in our thriving community of over 38,000 residents, is seeking a Library Professional Associate – Digital Services Librarian to play a key role in advancing our digital services, technology access, and 21st-century learning initiatives. Reporting to the Assistant Library Director, this is an exciting opportunity for someone who thrives at the intersection of technology and public service, and who is eager to help shape the future of library services in Shrewsbury.

More than just a place to borrow books, the Shrewsbury Public Library is a dynamic and inclusive space where innovation, connection, and lifelong learning are at the forefront. As our Digital Services Librarian, you’ll collaborate closely with a talented and supportive team, including our Library Professional Associate - Information Technology and two Library Professional Associate – Reference Librarians, to provide outstanding public technology support and digital literacy services.

This is a full-time position that requires occasional evening and weekend hours based on programming needs.

What You’ll Do

• Be the go-to expert for library technology systems, from computers and scanners to barcode readers and our Makerspace tools.
• Troubleshoot tech issues big and small, in collaboration with our Town IT Department.
• Manage and evaluate digital resources and proprietary databases, ensuring seamless access for staff and patrons alike.
• Provide responsive and knowledgeable technology training and digital literacy support to patrons and staff.
• Administer and enhance the library’s website, ensuring it remains current, accessible, and user-friendly (HTML proficiency required).
• Serve as the library’s liaison to the CW MARS network, playing a vital role in regional collaboration.
• Work closely with the Adult Services team to support all public-facing technology functions.
• Supervise volunteers and contract workers, guiding their efforts and ensuring consistency in public technology service.
• Contribute to the planning and delivery of adult programs, especially those focused on digital literacy and emerging tech.
  
  

What You Bring

• An ALA-accredited MLIS degree, plus at least two years of experience working with tech systems and digital services, or any equivalent combination of education and experience.
• Hands-on skills in PC and tablet troubleshooting, LAN/network support, web design, and software like G-Suite, Microsoft Office, and Adobe products.
• Familiarity with Evergreen ILS or similar platforms preferred.
• Strong understanding of professional library principles, especially those related to digital services in a public library setting.
• Proven ability to work independently, manage multiple priorities, and adapt quickly in a fast-paced environment.
• A commitment to customer service excellence, equity in digital access, and working with people of all ages and abilities.
• Enthusiasm, flexibility, and a collaborative mindset to match our high-energy team.
  
  

Benefits

The Town of Shrewsbury offers an exceptional benefits package. Highlights include a pro-rated amount of three weeks of vacation from day one; high-quality health insurance; membership in the Shrewsbury Contributory Pension System; and a robust Employee Assistance Program. Shrewsbury also supports continuous growth through funded professional development opportunities and proudly stands as the first municipality in Massachusetts to provide comprehensive paid Family and Medical Leave, offering unmatched support for work-life balance.

How to Apply

If you're excited about the future of libraries and ready to roll up your sleeves, we’d love to hear from you! Help us expand what’s possible and redefine what a library can be. For more information about this opportunity, please review the full job description. When applying for this position, a cover letter and resume may be sent via email to Kristina Ordung, Assistant Town Manager for Human Capital, at [e-mail], indicating the position you are applying for in the subject line. The position is open until filled with an initial review of applications on Tuesday, September 2, 2025.