Library Experience & Space Manager

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Library Experience & Space Manager, Manchester

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Client:

Location:

Manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

16351ffc1919

Job Views:

2

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

About the Role

Providing dynamic leadership, you will proactively and positively lead the development of the Library's customer experience (on campus and digitally) to ensure a consistent and excellent service to all our customers. You will lead and continue to develop a high-performing and flexible team with a ‘one team' approach that puts the customer at the heart of everything we do.

You will support the campus experience by contributing to the development of library spaces, adapting to an evolving teaching & learning environment in line with the University strategies. Based in the University Library, and with responsibility for the customer experience and space in the Poetry Library, you will lead a large team in operating a 24/7 service during term time, attracting over 1,000 users at busy periods.

The Library and Cultural Services team are resourceful and passionate about providing excellent and evolving services to the University's 38,000 students and 5,000 staff. Digital innovation, service development, and an outstanding customer experience are central to us. We are agile, collaborative, inclusive, and bold. You'll have the opportunity to learn new skills, explore your interests, and participate in exciting initiatives. You will receive guidance and support to help you make a meaningful contribution.

About you:

If you have successful experience in building and developing teams in a customer-focused environment, developing library spaces, demonstrating excellent leadership, change and project management, service measurement and evaluation, and a commitment to excellent service in an educational setting, we would love to hear from you.

Please see the attached Job Description for further details on the person specification for this role.

In Library Services we live by our principles:

Our presence in the University

• Our Library is tailored specifically to Manchester Met. It is relevant and aligned with our University.
• We are trusted, valued, and integral to the University, working in partnership with all stakeholders.

Our contribution to teaching, learning, and research

• We are embedded in every stage of the student journey and research lifecycle, providing knowledge and expertise to enable student success and research excellence.
• We acquire, curate, interpret, and manage content (print, digital, and objects), facilitating engagement by making it visible and usable.
• We are passionate about providing an excellent, responsive, and evolving service, always prioritizing the customer.

Our spaces

• Our library is the heart of the campus. It is welcoming and inclusive, fostering community and belonging. It is a place to learn and live well.
• We develop innovative physical and digital spaces and robust infrastructure to stimulate the creation, discovery, and dissemination of knowledge.

Our people

• We are one team with shared culture and values. Our people are empowered and supported to excel in pursuit of our vision. We are agile, collaborative, inclusive, innovative, and bold.

Our reputation

• Our library, museum, and archives are sector-leading with high visibility, profile, and impact. We are thought leaders in our professional communities.

For any inquiries, please contact Jasmine King.