Library Experience Lead

TN United Kingdom; Guildford; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a Library Experience Lead to enhance user experience and manage frontline services. This exciting role involves operational management, team leadership, and ensuring a welcoming environment for all library users. The ideal candidate will be proactive, possess effective communication skills, and demonstrate a commitment to diversity and inclusion. Join a dynamic team dedicated to providing an exceptional library service and fostering a vibrant study atmosphere.

Qualifications

• Proactive individual with strong communication and management skills.
• Experience in operational management and commitment to diversity.

Responsibilities

• Manage frontline services to enhance user experience.
• Oversee daily operations of the library for a vibrant learning environment.

Skills

Operational Management

Communication Skills

Problem-Solving

Team Management

Flexibility

Job description

Job Title: Library Experience Lead

The University of Surrey is seeking an enthusiastic and highly motivated individual to join Library and Learning Services (LLS) as our Library Experience Lead. This role offers an exciting opportunity to ensure the delivery of a first-class, inclusive, welcoming, and accessible library service and study environment for all users.

Responsibilities include:

1. Providing operational management of frontline services to enhance user experience.
2. Line managing the Library and Learning Advisor team.
3. Overseeing the enquiry management system.
4. Maintaining the daily operations of the library building to ensure a vibrant learning environment.
5. Responding to changing user expectations.

About you:

• You should be positive, proactive, and able to use your initiative and problem-solving skills.
• Effective communication skills and management experience are preferred.
• You should be able to work flexibly and collaboratively with various stakeholders.
• A commitment to diversity and inclusion is essential.
• You may be required to participate in frontline services and support outside standard hours.