Library Experience Coordinator

TN United Kingdom; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Library Experience Coordinator to enhance service delivery and customer satisfaction. This role involves managing a team to ensure excellent service both in-person and online, while also collaborating on projects that align with key organizational goals. The ideal candidate will have a strong background in customer service, effective communication skills, and the ability to resolve issues proactively. This full-time position requires flexibility for evening and weekend shifts, making it an exciting opportunity for those passionate about library services and community engagement.

Qualifications

• Experience in delivering high levels of customer service.
• Ability to manage or supervise a team effectively.

Responsibilities

• Manage service delivery and operational activities.
• Support Library Experience Advisers and Assistants.

Skills

Customer Service

Team Management

Problem Solving

Communication

Job description

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Library Experience Coordinator, Manchester

Location: Manchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: de0274bf9c5f

Job Views: 4

Posted: 02.05.2025

Expiry Date: 16.06.2025

Job Description:

About the Role

As a Library Experience Coordinator, you will:

1. Take responsibility for service delivery and operational activity, providing positive and timely responses to customer feedback and escalated complaints.
2. Manage and support the Library Experience Advisers and Assistants to deliver consistently excellent services, face-to-face and online.
3. Work with other Library managers in planning, managing, and delivering projects supporting key organizational objectives.

As the successful candidate, you should:

1. Have a passion for, ability to, and experience in delivering high levels of customer service and effective communication.
2. Have experience managing or supervising a team within a customer service environment.
3. Be able to identify and resolve problems that arise on a day-to-day basis.

We have a full-time vacancy (35 hours per week). Evening, weekend, and bank holiday working will be required, and you will be part of a weekend on-call rota.

We welcome applications from those who are excited about the role and believe they can fulfill the responsibilities, even if they don't meet every requirement.