Library Experience Coordinator

The Manchester Metropolitan University; Manchester; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Manchester Metropolitan University is seeking a Library Experience Co-ordinator to lead day-to-day service delivery in a busy library setting, respond to customer feedback and support a team of Library Experience Advisers and Assistants in delivering excellent customer service both face-to-face and online. This full-time permanent role (35 hours per week) may require evenings, weekends and bank holidays.

The university supports flexible working arrangements, including hybrid schedules, and is

Qualifications

• Experience delivering high-quality customer service
• Experience supervising a team in a customer-facing environment
• Ability to identify and resolve day-to-day operational issues
• Experience in developing and supporting team members

Responsibilities

• Lead day-to-day service delivery and operational activity
• Respond promptly to customer feedback and escalated complaints
• Manage and support Library Experience Advisers and Assistants to deliver excellent customer service both face-to-face and online
• Collaborate with other Library managers to plan and deliver projects that support organisational objectives

Skills

Customer service

Team supervision

Operational issue-solving

People development

Job description

• Do you have experience of managing or supervising a team in a busy customer focused environment?
• Are you looking for a new challenge?
• Can you bring your skills and experience to a dynamic library setting?

• Do you have experience of managing or supervising a team in a busy customer focused environment?
• Are you looking for a new challenge?
• Can you bring your skills and experience to a dynamic library setting?

If you are a forward-thinking team leader who likes to drive innovation, loves developing team members, and has experience of creating a friendly and inclusive environment that thrives on excellent customer service, then our Library Experience Team could be the opportunity for you!

About The Role

As a Library Experience Co-ordinator, you will:

• Lead day-to-day service delivery and operational activity
• Respond positively and promptly to customer feedback and escalated complaints
• Manage and support Library Experience Advisers and Assistants to deliver excellent customer service both face-to-face and online
• Work collaboratively with other Library managers to plan and deliver projects that support organisational objectives

This is a full-time permanent vacancy (35 hours per week). Evenings, weekend, and bank holiday working may be required.

About You

• Has experience delivering high-quality customer service and strong communication skills
• Has managed or supervised a team in a customer-facing environment
• Can identify and resolve day-to-day operational issues effectively
• Enjoys supporting and developing team members

Further details can be found in the person specification section of the attached Job Description.

Further Information

Manchester Metropolitan University fosters an inclusive culture of belonging that promotes equity and celebrates diversity. We value a diverse workforce for the innovation and diversity of thought it brings and welcome applications from all local and international communities, including Black, Asian, and Minority Ethnic backgrounds, disabled people, and LGBTQ+ individuals.

We support a range of flexible working arrangements, including hybrid and tailored schedules, which can be discussed with your line manager. If you require reasonable adjustments during the recruitment process or in your role, please let us know so we can provide appropriate support.

Our commitment to inclusivity includes mentoring programmes, accessibility resources, and professional development opportunities to empower and support underrepresented groups.

Manchester Met is a Disability Confident Leader and, under this scheme, aims to offer an interview to disabled people who apply for the role and meet the essential criteria as listed in the attached Job Description for that vacancy.

This vacancy is expected to attract a high volume of applications. Therefore, under the Disability Confident Scheme, only disabled people who apply under the scheme and best meet the essential criteria will be offered an interview.

Documents

• Library Experience Co-ordinator - JD.pdf (171.10 KB)
• Candidate Pack.pdf (9.16 MB)