Library & Customer Services Officer - EAL11794

East Lothian Council; Scotland; On-site; GBP 10,000 - 40,000; Full time

Job summary

A local council in Scotland is looking for a Library & Customer Services Officer to oversee library staffing and services. You'll be managing teams across Prestonpans and Port Seton Libraries, ensuring high-quality customer service and effective community engagement. The ideal candidate will have management experience and strong IT skills. This role offers a competitive hourly rate of £19.45 - £21.75 and flexible working hours.

Benefits

Flexi time

Qualifications

• Experience managing teams in customer service and/or library services.
• Ability to adapt to change and support staff during transitions.
• Strong communication and interpersonal skills.

Responsibilities

• Supervise and manage staffing teams in multiple library locations.
• Develop strong community relationships through partnerships.
• Provide quality front-line library and customer services.

Skills

Management experience

Customer service

IT skills

Flexibility

Team development

Education

Degree level education or equivalent experience

Job description

Vacancy Information

Hourly rate of pay: £19.45 - £21.75

Days and Hours of Work:
Monday - Friday, 09:00-17:00
2 in 4 Saturday mornings per month, 09:30-13:00, with 1 day given back midweek in lieu, to be agreed.
Flexi time is applicable.
To start asap.

The Library & Customer Services Officer is responsible for the supervision and line management of the staffing teams based in Prestonpans and Port Seton Libraries. Managing, supporting and developing team members is pivotal to the services we provide and as such the successful candidate must have direct management and supervisory experience for teams supporting customer service and/or library services.

As the service responds to customer need and supports Council services it is crucial that staff are flexible and responsive to change. The successful post holder should have experience of managing and supporting staff through periods of change.

Libraries across East Lothian offer a range of services including Blue badge and Travel Pass applications, digital support and general enquiries. Prestonpans Library additionally operates as an area office accepting payment for Council services as well as support with a range of enquiries including Benefits, Council Tax, Housing and more. The successful candidate will be experienced in supporting staff to provide excellent customer services and develop strong IT skills.

Prestonpans and Port Seton Libraries have close relationships with local primary schools facilitating regular class visits and offer a range of activities for families and the wider community. The successful candidate will have experience in working with partners to review and maintain services across communities.

Job Details

To provide comprehensive and quality front-line library and customer services within East Lothian.

To manage and develop a team of staff across multiple locations.

To place the library at the heart of the community by liaising with partners including Area Partnerships, Connected Communities, Schools, Health and Third Sector colleagues.

To provide and manage a range of resources.

Please download the Job Outline/Person Specification (available under 'Job Attachments') for the full range of tasks and duties associated with this job. You will need to refer to these in order to complete the application form. You must ensure you meet every 'essential' criteria stated on the Person Specification to be considered for interview.

The East Lothian Way' - values and behaviours we expect our employees to demonstrate in their everyday work. Should you be invited to interview, you may be asked questions based on these behaviours. Please refer to the document via the link to familiarise yourself with them.

Job Requirements

Relevant Qualifications
Educated to degree level or equivalent and/or be able to demonstrate equivalent knowledge, skills and competencies gained through significant experience of managing a team delivering customer services and/or library services.

PVG Membership
This post is considered as a Regulated Role with vulnerable children and/or protected adults, as specified in the Disclosure (Scotland) Act 2020.

All preferred candidates for posts carrying out regulated work with these groups will be required to become a PVG Scheme member, or undergo a PVG Scheme update if they are already a member, prior to any formal offer of employment being made by East Lothian Council.

Please note: PVG member's records are constantly updated with any new vetting information that arises. Any information that is disclosed on a PVG membership or update check, if relevant to the post being applied for, will be discussed with the applicant and investigated prior to any formal offer being made.

Please note:
If you have spent more than 3 months working or living outwith the UK in the last 5 years then you will be required to present a copy of an overseas criminal record check. Details of how to apply and contact details can be found on the GOV.UK website.

Additional Information

For additional East Lothian Council employment information please click on the following link: www.eastlothian.gov.uk/nonteachinginfo

If you have any difficulties creating an account on MyJobScotland or applying for this post please contact the MyJobScotland support team via this link https://www.myjobscotland.gov.uk/contact-us .

If you require further information about this vacancy, please call 01620 827868, or email us on [e-mail]

Please note: We do not accept CV's (either electronically or by mail). All our vacancies must be applied for by fully completing the on-line application form. Although there is an import data from my CV' function on MyJobScotland, this only imports very limited data and should not be relied upon to complete the application form. If, for example, due to a disability, you are unable to complete the on-line application form you can contact us for a paper application via the telephone number or email address above.