Library Customer Advisor

Leicestershire County Council; Nottingham; On-site; GBP 24,000 - 26,000; Part time

Job summary

A local council in the UK is seeking a Saturday Library Customer Advisor in Nottingham. The role involves providing excellent customer service, inspiring a love for reading and culture, and enhancing library services. Candidates should possess strong communication and teamwork skills, along with a enthusiasm for public library services. Competitive pay and flexible working arrangements are offered.

Benefits

Competitive pay

Generous leave entitlement

Pension scheme

Inclusive work culture

Qualifications

• Fluent English required.
• A DBS enhanced check is mandatory.

Responsibilities

• Provide excellent customer service at the library.
• Inspire a love for reading and culture.
• Enhance library services for customers.

Skills

Excellent written and verbal communication skills

Ability to deliver high-quality customer service

Teamwork skills

Proficiency with workplace information technology

Flexibility

Enthusiasm for public library services

Job description

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Working Hours: Saturday, 6 hours, Shift 1: 09:30-16:00 or 10:00-16:30

Worker Type: On-Site Worker

Salary: Starting Salary: £24,790 (pro rata for part time) rising to £25,183 (pro rata for part time) on first year anniversary, subject to satisfactory completion of a probation period

Location: Nottingham Central Library

We have an exciting opportunity for talented individuals to join our workforce. If you are passionate about making a difference in Nottingham, we want to hear from you.

Working for Nottingham City Council offers great benefits, including competitive pay, generous leave entitlement, and a pension scheme. We foster an inclusive and progressive work culture supporting everyone to excel.

We are looking for people who are innovative, driven, and committed to serving Nottingham. If you are passionate about helping others and promoting cultural and learning services, this role is for you.

About the Role

Nottingham City Libraries seeks a Saturday Library Customer Advisor. You will provide excellent customer service, inspire a love for reading and culture, and help improve library services.

As a Library Customer Service Advisor, no two days are the same. You should be enthusiastic, self-motivated, energetic, and proactive in enhancing customer experience and supporting arts and learning services.

About You

The ideal candidate will have:

• Excellent written and verbal communication skills
• Ability to deliver high-quality customer service
• Teamwork skills
• Proficiency with workplace information technology
• Flexibility
• Enthusiasm for public library services

This role requires fluent English and a DBS enhanced check.

For more details, see the job description.

At Nottingham City Council, we support flexible working arrangements, including hybrid options. Further information is available on our applicants page.

For informal enquiries, contact Robert Arnold via email.

Closing Date: 04/08/2025

Applications may close early; apply promptly.

Interviews will be scheduled: TBC

If you experience technical issues applying, contact our Employee Service Centre.