Library Clerk-Borrower Services, Cambridge Public Library (Cambridge)

Massachusetts Board of Library Commissioners; Cambridge; Hybrid; GBP 10,000 - 40,000; Part time

Job summary

An engaging role awaits at the Cambridge Public Library as a Library Clerk in Borrower Services, aimed at delivering exceptional customer service. In this part-time position, you'll assist patrons with circulation tasks, technology usage, and actively promote library services in a diverse urban environment. An ideal candidate will possess a high school diploma and show strong interpersonal skills with a commitment to public service. Flexible scheduling including evenings and weekends is required, offering a pay range from $25.69 to $30.12 per hour.

Qualifications

• Strong customer service skills and commitment to public service.
• Ability to work with a diverse population in an urban setting.
• Effective communication and interpersonal skills.

Responsibilities

• Provide outstanding customer service to library patrons.
• Manage circulation and assist with patrons' technology needs.
• Promote library services and participate in outreach activities.

Skills

Customer Service Skills

Interpersonal Skills

Problem-Solving Skills

Technological Proficiency

Education

High school diploma or equivalent

Job description

Library Clerk-Borrower Services, Cambridge Public Library (Cambridge)

ESSENTIAL DUTIES AND RESPONSIBILITES: Under minimal supervision, provide outstanding customer service to diverse patrons of all ages and perform circulation, readers' advisory and clerical duties in all areas of the library.

Deliver exceptional and engaging customer service to the public.
Maintain orderliness and neatness in the library. Process deliveries; merchandize and shelve materials.
Perform circulation and patron account management duties (e.g., checkouts, check-ins, account inquiries, reserves, renewals, fine assessment and collection, patron registration).
Assist patrons in locating books and information, and using a wide range of technologies (e.g., desktop computers, laptops, e-readers, tablets, scanners, emerging STEAM technologies, Wi-Fi hotspots), including basic troubleshooting and maintenance.
Monitor public areas of library.
Communicate and apply library policies and procedures; address and resolve patron issues, referring to other team members as needed.
Promote library services and may participate in occasional outreach and programming activities, including setting up and operating audiovisual and STEAM equipment.
Participate in trainings and workgroups for planning and implementing projects, programs, and initiatives.
Other duties as required for the good of the Library.

PHYSICAL DEMANDS: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Ability to operate standard office equipment; transport carts of materials which can weigh more than 100 pounds across a level floor or on a ramp; carry baskets of materials weighing up to 30 pounds; pay attention to details and concentrate on tasks despite frequent interruptions and moderate noise levels; communicate effectively and exchange accurate information with coworkers and members of the public; read and organize written material; place library materials on shelves or carts which can be located at floor level or overhead.

WORK ENVIRONMENT: Work in assigned area, including public desk, office areas, training rooms, and various library locations as necessary. Typical exposure to noise, stress and interruptions in a lively, urban public library. Attend and participate in continuing educational programs designed to keep abreast of changes in profession.

SCHEDULE: The work week is 15 hours, assigned in the best interests of the Library. The schedule may include evening and weekend hours. The initial schedule will be:

Thursday 4-9 pm
Friday 12-5 pm
Saturday 9am-2 pm

Qualifications

MINIMUM REQUIREMENTS:

Education and Experience:

High school diploma or high school equivalency is required.

Knowledge, Skills and Abilities:

Knowledge and understanding of the Library’s mission, vision, values and strategic priorities.
Commitment to doing all work through a lens of diversity, equity, inclusion and anti-racism.
Strong customer service skills and commitment to public service.
Ability to work with a diverse population in an urban setting.
Effective communication and interpersonal skills and a positive attitude.
Sound judgment and problem-solving skills, including ability to handle unexpected situations.
Strong teamwork skills, including flexibility to fill in during scheduling emergencies and vacation periods.
Knowledge of current technology and technological trends.
Ability to operate computers, equipment, software and systems.

PREFERRED QUALIFICATIONS: Bachelor’s degree or coursework beyond the high school level is preferred. Fluency in a language in addition to English is desirable.

Full/Part Time

Part Time

Education

NA

Salary Range

$25.69- $30.12/hour

Back to Job Listings

Library Clerk-Borrower Services, Cambridge Public Library (Cambridge)

ESSENTIAL DUTIES AND RESPONSIBILITES: Under minimal supervision, provide outstanding customer service to diverse patrons of all ages and perform circulation, readers' advisory and clerical duties in all areas of the library.

Deliver exceptional and engaging customer service to the public.
Maintain orderliness and neatness in the library. Process deliveries; merchandize and shelve materials.
Perform circulation and patron account management duties (e.g., checkouts, check-ins, account inquiries, reserves, renewals, fine assessment and collection, patron registration).
Assist patrons in locating books and information, and using a wide range of technologies (e.g., desktop computers, laptops, e-readers, tablets, scanners, emerging STEAM technologies, Wi-Fi hotspots), including basic troubleshooting and maintenance.
Monitor public areas of library.
Communicate and apply library policies and procedures; address and resolve patron issues, referring to other team members as needed.
Promote library services and may participate in occasional outreach and programming activities, including setting up and operating audiovisual and STEAM equipment.
Participate in trainings and workgroups for planning and implementing projects, programs, and initiatives.
Other duties as required for the good of the Library.

PHYSICAL DEMANDS: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Ability to operate standard office equipment; transport carts of materials which can weigh more than 100 pounds across a level floor or on a ramp; carry baskets of materials weighing up to 30 pounds; pay attention to details and concentrate on tasks despite frequent interruptions and moderate noise levels; communicate effectively and exchange accurate information with coworkers and members of the public; read and organize written material; place library materials on shelves or carts which can be located at floor level or overhead.

WORK ENVIRONMENT: Work in assigned area, including public desk, office areas, training rooms, and various library locations as necessary. Typical exposure to noise, stress and interruptions in a lively, urban public library. Attend and participate in continuing educational programs designed to keep abreast of changes in profession.

SCHEDULE: The work week is 15 hours, assigned in the best interests of the Library. The schedule may include evening and weekend hours. The initial schedule will be:

Thursday 4-9 pm
Friday 12-5 pm
Saturday 9am-2 pm

Qualifications

MINIMUM REQUIREMENTS:

Education and Experience:

High school diploma or high school equivalency is required.

Knowledge, Skills and Abilities:

Knowledge and understanding of the Library’s mission, vision, values and strategic priorities.
Commitment to doing all work through a lens of diversity, equity, inclusion and anti-racism.
Strong customer service skills and commitment to public service.
Ability to work with a diverse population in an urban setting.
Effective communication and interpersonal skills and a positive attitude.
Sound judgment and problem-solving skills, including ability to handle unexpected situations.
Strong teamwork skills, including flexibility to fill in during scheduling emergencies and vacation periods.
Knowledge of current technology and technological trends.
Ability to operate computers, equipment, software and systems.

PREFERRED QUALIFICATIONS: Bachelor’s degree or coursework beyond the high school level is preferred. Fluency in a language in addition to English is desirable.

Full/Part Time

Part Time

Education

NA

Salary Range

$25.69- $30.12/hour

Closing Date

8/3/2025

How to Apply

REQUIRED DOCUMENTS:

Please upload the documents below via the following link to complete your application: https://phe.tbe.taleo.net/phe02/ats/careers/v2/viewRequisition?org=CAMBRIDGEMA&cws=37&rid=1335

Resume
Cover Letter

Posted

2025-07-21| Quick link to this job