Library Assistant Stafford Library

We Manage Jobs(WMJobs); Stafford; On-site; GBP 10,000 - 14,000; Part time

Job summary

A local library in Stafford seeks a customer service agent to assist patrons in accessing information and resources, both in-person and digitally. The ideal candidate will possess strong customer support skills, thrive in a team environment, and be flexible in their approach. This part-time role requires 20.5 hours of work per week, with responsibilities including helping customers navigate library services and promoting events through digital platforms. Join a community-focused team committed to providing excellent service.

Qualifications

• Good time management skills.
• Ability to work effectively in a team.
• Experience serving customers of all ages face-to-face.

Responsibilities

• Helping customers find information and resources.
• Providing digital support for PC users and e-services.
• Promoting library services and events through social media and outreach.

Skills

Customer service

Time management

Teamwork

Job description

Do you want to work in the valued community setting of a library?

In this customer-facing role, you will handle enquiries face-to-face, via email, or by telephone, providing excellent customer service. You will support the delivery of library services, including IT support, information, and activities for all ages, helping people access resources and ensuring a positive experience.

You will be based at Stafford Library, which is open Monday to Saturday.

The hours of work are 20.5 hours a week:

Week One:

• Monday: 10.00am-6.00pm
• Wednesday: 10.00am-6.00pm
• Friday: 10.00am-5.00pm

Week Two:

• Monday: 10.00am-6.00pm
• Friday: 10.00am-5.00pm
• Saturday: 9.00am-4.00pm

Main Responsibilities

• Helping customers find information and resources
• Providing digital support for PC users and e-services
• Supporting projects and activities for all ages
• Promoting library services and events through social media and outreach
• Sales and cash handling

The Ideal Candidate

• Good time management skills
• Ability to work effectively in a team
• Experience serving customers of all ages face-to-face
• Self-motivated and able to work independently
• Confident, enthusiastic, flexible, and adaptable

For more information, contact:

• Farida Mohamedali: [e-mail]
• Stephanie Clarke: [e-mail]

Interviews will be held on Wednesday 13 and Thursday 14 August 2025. Applications may close early if filled.

About Staffordshire County Council

We value community spirit and ambition, aiming to create a supportive environment where employees can thrive and achieve a healthy work-life balance. We offer various benefits and are committed to safeguarding and equal opportunities.

This position is subject to a criminal record check through the Disclosure and Barring Service.