Library Assistant Stafford Library

Staffordshire County Council; England; On-site; GBP 10,000 - 40,000; Part time

Job summary

A local government council in England is looking for a Library Customer Service Assistant to support users, provide information, and enhance the library experience. The role requires experience in customer service and skills in managing inquiries both in person and digitally. This position offers flexibility and involvement in community projects, with responsibilities spanning across various ages and services.

Benefits

Supportive work environment

Employee benefits available

Focus on work-life balance

Qualifications

• Experience in providing digital support for PC users and e-services.
• Ability to handle cash transactions.
• Excellent communication skills for promoting library services.

Responsibilities

• Helping customers find information and resources.
• Providing digital support and e-services.
• Supporting projects and activities for all ages.
• Promoting library services and events via social media.

Skills

Good time management skills

Ability to work effectively in a team

Experience serving customers of all ages face-to-face

Self-motivation and initiative

Confidence, enthusiasm, and personal drive

Flexibility and adaptability

Job description

Do you want to work in the valued community setting of a library?

In this customer-facing role, you will handle inquiries from customers face-to-face, via email, or by telephone, assisting with day-to-day library questions.

You will provide high-quality customer service, supporting the delivery of library services, including IT support, information, and activities for all ages. Your role will help users access the full range of library resources and contribute to their positive experience.

You will be based at Stafford Library, which is open Monday to Saturday.

The hours of work are 20.5 hours per week:

Week One

Monday: 10.00am-6.00pm

Wednesday: 10.00am-6.00pm

Friday: 10.00am-5.00pm

Week Two

Monday: 10.00am-6.00pm

Friday: 10.00am-5.00pm

Saturday: 9.00am-4.00pm

The hours of work are 6 hours per week: Post 2

Saturday: 9.00am-4.00pm

Main Responsibilities

Some key tasks include:

• Helping customers find information and resources
• Providing digital support for PC users and e-services
• Supporting projects and activities for all ages
• Promoting library services and events via social media and outreach
• Handling sales and cash transactions

The Ideal Candidate

What you’ll bring:

• Good time management skills
• Ability to work effectively in a team
• Experience serving customers of all ages face-to-face
• Self-motivation and initiative
• Confidence, enthusiasm, and personal drive
• Flexibility and adaptability

For more information, contact: Farida Mohamedali at [e-mail] or Stephanie Clarke at [e-mail]

Interviews will be held on: Wednesday 13 and Thursday 14 August 2025.

Please note: The application deadline may be earlier if we receive many applications, so apply promptly.

About Staffordshire County Council

Our Values:

We foster a strong community spirit, pride in our work, and a focus on a better future. Our values guide our actions and decisions.

Our benefits:

We prioritize creating a supportive environment where employees can reach their potential and maintain a healthy work-life balance. Staff benefits are available through Careers at Staffordshire.

Our recruitment process:

We are committed to safeguarding children and vulnerable adults, and promote equality and diversity. We offer a guaranteed interview for applicants meeting the minimum criteria, and positions are subject to criminal record checks.