Library Assistant Stafford Library

Medirest Signature; England; On-site; GBP 10,000 - 15,000; Part time

Job summary

A community-focused role based at Stafford Library, this position involves assisting customers with inquiries and providing IT support. The ideal candidate should possess good time management and teamwork skills, have a passion for customer service, and be flexible. This part-time role offers a supportive work environment within Staffordshire County Council, dedicated to community service and staff wellbeing.

Benefits

Access to rewards and benefits program

Qualifications

• Recent experience serving customers face-to-face.
• Ability to work on initiative with self-drive.
• Passion for working with and helping customers.

Responsibilities

• Assist customers with library inquiries and IT support.
• Promote library services and events via outreach.
• Handle sales and cash transactions.

Skills

Time Management

Customer Service

Teamwork

Self-motivation

Flexibility

Job description

Do you want to work in the valued community setting of a library?

In this customer-facing role, you will interact with customers face-to-face, via email, or by telephone to assist with daily library inquiries.

With a high standard of customer service, you will help us provide a range of services supporting the library's offerings, including IT support, information, and activities for all ages. You will assist people in accessing library resources and contribute to their positive experience of our service.

You will be based at Stafford Library, which is open Monday to Saturday.

The hours of work are 20.5 hours per week:

• Week One: Monday 10:00am-6:00pm, Wednesday 10:00am-6:00pm, Friday 10:00am-5:00pm
• Week Two: Monday 10:00am-6:00pm, Friday 10:00am-5:00pm, Saturday 9:00am-4:00pm

The hours of work are 6 hours per week for Post 2, on Saturday from 9:00am-4:00pm.

Main Responsibilities

• Helping customers find the information and resources they need
• Providing essential digital support to customers using PCs or accessing e-services
• Supporting projects and activities for all ages
• Promoting library stock, services, and events via social media and outreach events
• Handling sales and cash transactions

The Ideal Candidate

What you'll bring:

• Good time management skills
• Ability to work effectively as part of a team
• A passion for working with and helping customers, with recent experience serving customers of all ages face-to-face
• High level of self-motivation and ability to work on your own initiative
• Personal drive, confidence, and enthusiasm
• Flexibility and adaptability

For more information about the role, please contact: Farida Mohamedali at [e-mail] or Stephanie Clarke at [e-mail]

Interviews will be held on: Wednesday 13 and Thursday 14 August 2025.

Please note: We may close this advert early if we receive a large volume of applications, so please submit your application promptly if interested.

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of our organization, shaped by colleague feedback and best practices, guiding how we think and act collectively.

We foster a community spirit that unites our staff, creating a sense of belonging and pride in the difference we make daily for Staffordshire residents. We are ambitious and forward-looking, aiming for a better future.

We look forward and race ahead—this applies to your career as well.

Our benefits:

We recognize that our employees are central to our success. We strive to create a supportive environment where staff can reach their full potential and maintain a healthy work-life balance.

In addition to your salary, staff have access to our rewards and benefits program — Careers at Staffordshire.

Our recruitment process:

As an organization committed to safeguarding children, young people, and vulnerable adults, we expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities and Disability Confident employer. We encourage applications from diverse backgrounds and communities.

We offer a guaranteed interview scheme for applicants meeting the minimum criteria, as part of our commitment to supporting care leavers, armed forces personnel, and others.

This position is subject to a criminal record check from the Disclosure and Barring Service. Please disclose any unspent or relevant spent cautions, warnings, or convictions in your application.