Library Assistant - Hastings

East Sussex County Council; Hastings; Hybrid; GBP 20,000 - 25,000; Part time

Job summary

A local council in England is seeking a Library Assistant to provide exceptional customer service and support library events. The role includes staffing the customer counter, answering queries, and performing routine library tasks. Full training will be provided. Candidates should have good communication skills, ICT skills, and a willingness to learn. This role involves flexibility to work at various libraries within East Sussex.

Benefits

Diverse range of benefits

Qualifications

• Good customer service and communication skills.
• ICT skills and interest in further development.
• Ability to work well in a team.
• Self-motivated and able to undertake manual handling tasks.
• Willingness to learn and undertake training.

Responsibilities

• Staff the customer counter and answer enquiries.
• Maintain service provision and perform routine tasks.
• Support library events such as Rhymetimes and Storytimes.
• Work flexibly at different libraries within East Sussex.

Skills

Customer service skills

Communication skills

ICT skills

Teamwork

Self-motivated

Job description

Job Description

If you have a passion for customer service and a keenness to learn about our libraries, we would like to hear from you!

The modern library is more than an opportunity to borrow a free book. We are open to all members of the community, who visit our libraries with a wide range of needs such as getting online, job-seeking, health and well-being, and national and local information. We also work in partnership with a number of different organisations, some based in our buildings and others visiting to hold sessions.

As a Library Assistant, your duties will include staffing the customer counter, answering a wide range of enquiries, and maintaining our service provision. You will perform routine tasks such as answering phone calls, issuing items to customers, cash handling, and organising files. You will also be required to support library events, such as children’s events over the summer, and weekly events, such as Rhymetimes and Storytimes.

Key to the Library Assistant role is being able to signpost people to what they are seeking. Knowledge and experience of working in a library is not essential as full training will be provided. The ability to be flexible is essential, as you will be required to work at other libraries in East Sussex, for which travel costs from your base are covered.

We Are Looking For Candidates Who

• Have good customer service and communication skills
• Have ICT skills and an interest in further development
• Work well in a team
• Are self-motivated
• Can undertake manual handling tasks
• Are willing to learn and undertake training as required
  
  

Work Rota

Week 1: Mon 9.30am – 5pm, Tues 9.30am – 5pm, Thurs 9.30am – 6pm, Fri 9.30am – 5pm, Sat 9.30am – 5pm

Week 2: Mon 9.30am – 5pm, Tues 9.30am – 5pm, Weds 9.30am – 1pm, Thurs 9.30am – 6pm, Fri 9.30am – 5pm

To apply for the role, please click the apply now button and upload your CV with a Supporting Statement. We will be using your supporting statement to shortlist, so please be sure to address how you meet all of the essential criteria listed in the job description. You may draw upon any relevant work/life experience, education, or personal interests to do so. Your cover letter should be no more than 2000 words long and must also describe how you would travel to other libraries when required.

Please see the job description and person specification for further information.

In-person interviews will be held at Hastings Library. For an informal discussion, please contact Sarah Boreham, Library Manager, on 01424 725 431.

We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.

For work that makes a difference.

About Us

Additional Information

Your starting salary will be pro rata if the above position is part-time or term-time only.

If you require sponsorship to work in the UK please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role. For further information please go to Work in the UK - GOV.UK (www.gov.uk) .

If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.