Library Assistant - Eastbourne

East Sussex County Council; Eastbourne; On-site; GBP 18,000 - 22,000; Full time

Job summary

East Sussex County Council seeks a passionate Library Assistant committed to enhancing customer service across libraries. Duties include staffing the customer counter, handling enquiries, and supporting community events. This role offers full training and the chance to make a difference in the community.

Benefits

Diverse range of benefits

Travel costs covered from base library

Qualifications

• Skills in customer service, communication, and ICT.
• Ability to work well in a team and self-motivated.
• Willingness to learn and participate in training.

Responsibilities

• Staffing the customer counter and answering enquiries.
• Issuing items, cash handling, and organizing files.
• Supporting library events and performing routine tasks.

Skills

Customer service

Communication skills

ICT skills

Teamwork

Self-motivation

Job description

Job Description

If you have a passion for customer service and a keenness to learn about our libraries, we would like to hear from you!

The modern library is more than an opportunity to borrow a free book. We are open to all members of the community, who visit our libraries with a wide range of needs such as getting online, job-seeking, health and well-being, and national and local information. We also work in partnership with a number of different organisations, some based in our buildings and others visiting to hold sessions.

As a Library Assistant, your duties will include staffing the customer counter, answering a wide range of enquiries, and maintaining our service provision. You will perform routine tasks such as answering phone calls, issuing items to customers, cash handling, and organising files. You will also be required to support library events, such as children’s events over the summer, and weekly events, such as Rhymetimes and Storytimes.

Key to the Library Assistant role is being able to signpost people to what they are seeking. Knowledge and experience of working in a library is not essential as full training will be provided. The ability to be flexible is essential, as you will be required to work at other libraries in East Sussex, for which travel costs from your base are covered.

We Are Looking For Candidates Who

• Have customer service and communication skills
• Have ICT skills and an interest in further development
• Work well in a team
• Are self-motivated
• Can undertake manual handling tasks
• Are willing to learn and undertake training as required
  
  

Work Rota

Week 1: Monday 10am - 5pm, Tuesday 1pm - 5pm, Wednesday 10am - 1pm, Thursday 1pm - 5pm

Week 2: Monday 10am - 5pm, Tuesday 1pm - 5pm, Friday 10am - 5pm, Saturday 10am - 1.30pm

Please click the 'apply now' button to start your application. When completing the application form be sure to address how you meet all the criteria in the person specification drawing on any relevant work/life experience, education, or personal interests. Ensure that you have adequately described how you would travel to other libraries when asked to do so.

Please Download The Job Description And Person Specification .

In person interviews will be held at an East Sussex Library w/c 30 June.

For an informal discussion, please contact Sarah Boreham, Library Manager, on 07808 878320 or Kristy Child, Library Operations Manager on 07740 517129.

We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.

For work that makes a difference, Choose East Sussex!

About Us

Additional Information

Your starting salary will be pro rata if the above position is part-time or term-time only.

If you require sponsorship to work in the UK please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role. For further information please go to Work in the UK - GOV.UK (www.gov.uk) .

If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.