Library Assistant

Platinum Recruitment NI Ltd; Newtownards; On-site; GBP 20,000 - 25,000; Full time

Job summary

A recruitment agency is seeking a Library Assistant in Newtownards to provide high-quality library services to the community. Candidates should have experience in customer service and be qualified to at least five GCSEs including English and Maths. This is a diverse role involving client interactions, promoting library resources, and maintaining service standards. Flexible working hours are required.

Qualifications

• Minimum of five GCSE/GCE O levels including English and Maths.
• At least one year's experience in a customer-facing role.
• Experience working with children and older people.
• Good oral and written communication skills.
• Ability to work flexible hours including evenings and weekends.
• No criminal record preventing work with vulnerable groups.

Responsibilities

• Assist clients in utilizing library services and resources.
• Process requests and help clients select library materials.
• Conduct promotional activities and assist with user education events.
• Maintain cleanliness and organization of library resources.
• Register clients and handle complaints according to policy.

Skills

Customer service

Communication

Teamwork

Information Communication Technology (ICT)

Education

Five GCSE/GCE O levels at grades A-C / 9-4 including English and Maths

Job description

Under the direction of the line manager the postholder will assist in the delivery of all library services. He/she will be a member of a team of front-line staff providing library services to meet the learning, information, leisure and cultural needs of the local community.

Responsibilities

• Assist clients to make best use of services and facilities through: Handling client enquiries using print and electronic resources (eg books, CD ROM and the Internet).
• Processing requests, helping clients to select and use all library resources and facilities.
• Introducing and explaining organisation services, rules and regulation to new and existing clients and operating the complaints procedure.
• Assist with the routine delivery of the programme of promotional activities to include school class visits, story time, user education events, special initiatives etc.
• Assist with the day-to-day routine procedures and the delivery of client focused library services in the areas of learning, information, leisure and culture to include: Shelving, tidying, maintaining books and other resources.
• Circulation, issue, discharge, and renewal procedures for all resources.
• Assist with collation of statistics and maintenance of appropriate records as required.
• Play an active role within the team in ensuring that all services are provided to consistently high standards and comply with current policy and procedures.
• Provide the first response to comments and complaints from the public within the guidelines of the Organisation Services complaint procedure.
• Registering clients.
• Operation of information communication technology relevant to the post.

Skills and Qualifications

• A minimum of five GCSE/GCE O levels at grades A-C / 9-4 or equivalent, including English and Maths or equivalent/higher qualification.
• At least one years’ experience of providing a face to face service to a diverse range of the public, which must include evidence of working with children and older people, in a customer focused environment.
• Experience of using current Information Communication Technology (ICT) for accessing, selecting and using information
• Experience of working in a team environment
• Good oral and written communication skills.
• Be able to work a mix of mornings, afternoons, evenings and weekends as required, both at base and in other service points as required.
• Have no criminal record which would prevent working with children and/or adults at risk.

Further Information