Library Assistant

Solihull Metropolitan Borough Council; Metropolitan Borough of Solihull; On-site; GBP 24,000 - 30,000; Full time

Job summary

A local government authority in the United Kingdom is seeking a Senior Library Assistant to enhance customer service and engage a diverse audience at the Dickens Heath Community Library. The ideal candidate will be customer-focused with a strong background in face-to-face service, eager to promote library resources and activities. Flexible working arrangements and generous benefits are offered.

Benefits

Flexible working arrangements

Generous annual leave

Access to Local Government Pension Scheme

Employee Assistance Programme

Discounts and subsidised travel passes

Cycle to Work scheme

Qualifications

• Strong background in face-to-face customer service.
• Fluency in English is required for public sector workers.
• DBS Enhanced for Children check required.

Responsibilities

• Respond to customer enquiries and support access to resources.
• Deliver engaging activities for children and young people.
• Supervise small teams and ensure library operations run smoothly.
• Promote the library as an inclusive community space.

Skills

Customer service expertise

Engagement with diverse audiences

Problem-solving skills

Digital technology proficiency

Job description

Overview

Solihull Council is seeking an enthusiastic and customer-focused Senior Library Assistant to join our team at Dickens Heath Community Library. The role emphasizes strong face-to-face customer service and the ability to engage a diverse audience in library resources and digital technology.

Responsibilities

• Respond to customer enquiries and provide support in accessing library resources and digital technology
• Deliver engaging library-based activities for a diverse audience, including children and young people
• Supervise small teams of staff and contribute to the smooth running of the library
• Promote the library as a welcoming and inclusive space for learning, creativity, and community engagement
• Demonstrate an understanding of the role libraries play in the community
• Work effectively as part of a team
• Use initiative and problem-solving skills to handle complex customer enquiries
• Confidently use digital and information technology
• Deliver activities tailored to a range of audiences
• Work Saturdays and adopt a flexible approach to hours and location

Requirements / Qualifications

• Strong background in face-to-face customer service; previous library experience is desirable but not essential
• Fluency Duty: English language requirements for public sector workers; Fluency Duty is Required
• Disclosure and Barring Check: DBS Enhanced for Children

Additional Information

• In return, we offer a varied and fulfilling role that supports a positive work-life balance
• Flexible working arrangements
• Generous annual leave entitlement
• Access to the Local Government Pension Scheme
• Employee Assistance Programme – 24/7 confidential support
• Family and carer-friendly policies
• Staff benefits including discounts, subsidised travel passes, and Cycle to Work scheme