Library Assistant

UCL Eastman Dental Institute; London; On-site; GBP 18,000; Part time

Job summary

UCL Eastman Dental Institute is seeking a part-time Customer Service & Library Support Assistant based at the UCL Language & Speech Science Library. The role involves delivering outstanding customer service, supporting library operations, and collaborating within a team. Ideal candidates will have experience in frontline service roles and digital environments, with skills in Microsoft Office. Benefits include generous annual leave, flexible working options, and additional perks such as a defined benefit pension scheme.

Benefits

27 days annual leave plus 6 closure days and statutory holidays

Flexible and hybrid working options

Defined benefit pension scheme (CARE)

Cycle-to-work scheme

Season ticket loan

On-site gym

Access to free lectures, exhibitions, and cultural facilities

Qualifications

• Experience interacting with customers in frontline service environments.
• Experience working in digital environments, using Microsoft Office applications.
• Initiative and analytical skills, capable of resolving basic problems independently.

Responsibilities

• Provide excellent customer service and clerical support for library resources.
• Support activities involving technology, social media, estate maintenance, and health & safety.
• Perform manual handling tasks.

Skills

Customer service

Digital skills

Problem-solving

Team collaboration

Tools

Microsoft Office

Job description

Job Title: Customer Service & Library Support Assistant

The post holder will be part of a customer-facing team working at the UCL Language & Speech Science (LaSS) Library. LaSS Library primarily serves staff, students, and researchers in the Division of Psychology and Language Science and the Ear Institute. The collection includes books, journals, clinical assessment tests, and electronic resources relevant to Audiology, Linguistics, Psychology & Language, and Speech Language Sciences.

The main purpose of the role is to provide excellent customer service and clerical support for library resources and facilities. Responsibilities include supporting activities involving technology, social media, estate maintenance, and health & safety. Manual handling tasks are required; training will be provided.

This is an on-campus role and not suitable for regular remote work. The role does not meet the eligibility criteria for a Skilled Worker Visa sponsorship under UK Visas and Immigration legislation, so UCL cannot sponsor individuals requiring right to work in the UK.

The appointment is subject to UCL Terms and Conditions of Service for Research and Professional Services Staff. Further details can be found on the UCL website.

About You

We are seeking candidates with the following experience and skills:

• Experience interacting with customers in frontline service environments, providing information both in person and online.
• Experience working in digital environments, using Microsoft Office applications and online systems.
• Initiative and analytical skills, capable of resolving basic problems independently.
• Ability to work collaboratively within a team, sharing goals and taking responsibility for tasks as appropriate.

Work Pattern and Salary

The work pattern is Tuesday, Wednesday, and Friday. This is a part-time role; the salary is £18,000 per annum, including London Allowance.

Application Process

The advert closes at 23:59 GMT on the published date. Interviews will be held at the UCL Language and Speech Science Library.

Applicants should submit:

• An up-to-date CV detailing current employment, salary, notice period, previous employment, and education history.
• A supporting statement demonstrating how your skills and experience meet the criteria outlined in the Person Specification, provided via the online questionnaire.

For queries about the role or application process, contact the provided contact details, quoting the job title and reference number.

Further information about UCL LCCOS is available on our website. The UCL Ways of Working promotes a positive work environment—more details are available on the site.

What We Offer

Annual leave & work-life balance (pro-rated for part-time staff): 27 days leave plus 6 closure days (Christmas and Easter) and statutory holidays. Flexible and hybrid working options are available, with the possibility to purchase additional leave days.

Additional benefits include a defined benefit pension scheme (CARE), cycle-to-work scheme, season ticket loan, on-site gym, and access to free lectures, exhibitions, and cultural facilities on campus.